Supplier Services Officer

2 months ago

Perth, Australia Capricorn Full time

**A great place to work**

When you join Capricorn, you become a part of something bigger than a typical company, because as a co-operative we exist to improve the lives of our Members by supporting them in building stronger businesses - not the other way around.

We are purpose-led and are committed to empowering our community to thrive. Our community includes our employees, and we know what is important to them, because we asked And here's our commitments to you:

- Provide a diverse and inclusive workplace - because we know how important it is for everyone to be treated fairly and with respect.
- Give you flexibility - it's important to recognise we are all unique and need to create work life balance.
- Offer paid parental leave - that supports both parent's leave and their transition back to work.
- Create a fun environment - our social calendar is full up with a range of different virtual and face-to-face events to keep us connected.
- Work perks - that our employees actually use, such as a fantastic reward and recognition program, wellness program, additional leave purchase and so much more

**Role Purpose**

The key responsibilities of this position include providing ongoing support to Suppliers using the CAPlink system, ensuring the accurate reconciliation of accounts for Suppliers not on the system, and assisting Suppliers in other matters where necessary.

**Role Key Functions**
- Support to Supplier accounts using our in-house system CAPlink.
- Run reports showing Suppliers who have failed to send in data thus ensuring as much processing as possible is completed monthly, and liaise with Suppliers, Caplink Support, Supply Account Managers, and other internal staff as needed to improve efficiency.
- Update supplier details as required.
- Endeavour to provide first contact answers and resolutions for Supplier queries as required in an accurate and timely manner.
- Liaise with suppliers as well as other internal departments to ensure the successful and efficient resolution of queries.
- Escalate unresolved queries to the Supplier Services Manager as required.
- Use supplier reports to follow up on suppliers whose sales have spiked or are in a credit balance to ensure the integrity of the data in our systems
- Investigate credits on member accounts on stop credit to ensure the member is entitled to them
- Manipulate CSV files into correct format for computer processing.
- Manual processing of invoices and credits into Epicor as required
- Provide support to the Operations Coordinator as required, in regards to the following key processes:

- New supplier accounts
- Supplier Terminations
- Supplier Advertising (Purple Pages and Sparks)

Provide operational support to Customer Service as required

Skills, Knowledge and Attributes
- Understanding of accounting principles
- Intermediate skill in the use of MS Excel

**Experience**
- One year experience in a customer service related role
- Prior experience with account reconciliation in a service environment where a high level of accuracy is required.

**Qualifications**
- Completing of Year 12 High School Certificate or equivalent preferred

**Core Behaviours**
- Organised and methodical in their work approach;
- Work well within a team and autonomously; being respectful of your colleagues at all times;
- Perform well under work demands;
- Maintain professionalism in all interactions

**The next steps

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