Customer Service

2 weeks ago

Broadmeadows, Australia Findstaff Recruitment Full time

**About Us**

**The Company**

Our client is an independent, family-owned company based in Broadmeadows, with offices and distribution centres nationwide. They are an established frontrunner in the building services industry selling drill and cutting blades products.

**About the Position**
- Manage inbound and outbound call traffic to all customers and provide a level of service that is “best practice”.
- Provide customers with responses to queries in a timely fashion and proactively seek out opportunities to contact customers and add value to their business which will support the company sales force.
- Provide support to their team as well as the Sales Support Leader.
- Provide service to customers by responding to inquiries accurately and in a timely fashion as well as driving sales through Cycle Objectives, Deletions and Clearance opportunities and proactive Telecalls.
- Provides administrative services to support the company sales force.

**Duties and Responsibilities**
- Order taking - including keying in orders.
- Preparing customer quotes.
- Liaising with Business Development Managers.
- Contact customers in relation to order status and supply situation.
- Arrange for proof of deliveries in conjunction with warehouse / distribution and contracting staff.
- Proactively call customers and inform them of backorder and substitution information daily.
- General office duties.

**Skills & Experience**
- Previous customer service/ sales experience handling regular inbound calls.
- Experience processing customer orders and overseeing the distribution of products to customers.
- Ability to undertake a diverse range of duties in a busy office environment.
- Confident MS Office skills.
- High attention to detail and ability to work well in a team environment.

**Benefits**
- Permanent full-time position with highly respected family-owned business.
- Standard office hours, Monday to Friday (Onsite)
- Position based in Broadmeadows.
- Supportive team environment.

Please note, only shortlisted applicants will be contacted.

**Job Types**: Full-time, Permanent

**Salary**: $75,000.00 per year

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Ability to commute/relocate:

- Truganina, VIC 3029: Reliably commute or planning to relocate before starting work (required)

Work Authorisation:

- Australia (required)

Work Location: In person

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