Customer Service Sales Support Team Leader

5 months ago

Broadmeadows, Australia Findstaff Full time

**About Us**

**The Company**

Our client is an independent, family owned company based in Broadmeadows, with offices and distribution centres nationwide. They are recognised as Australia's leading supplier of high-quality products and customised solutions to the building services industry along the eastern seaboard. Founded in 1988, this family-owned business thrives on meeting the needs of their customers through providing products and services, and continuously thinking of new ways to get the job done better. What makes them different is collaboration with their clients, innovative solutions and helping to future proof and grow their clients' business.

Our client prides itself on providing a positive, respectful team based working environment. Working within their values is paramount to their successful culture.They are looking for an experienced and skilled Sales Support Team Leader to join their team.

**About the Position**
- Planning & Time Management
- Actioning pricing, back-orders, invoicing, administration, and operational issues.
- Maintaining strong relationships with my existing key customers and working with the VIC sales team to maximise their sales potential.
- Backing up and supporting VIC sales team and warehouse team as/when required
- Manage inbound and outbound call traffic to all customers and provide a level of service that is "best practice".
- Provide customers with responses to queries in a timely fashion and proactively seek out opportunities to contact customers and add value to their business which will support the company sales force.
- Provide service to customers by responding to inquiries accurately and in a timely fashion as well as driving sales through Cycle Objectives, Deletions and Clearance opportunities and proactive Telecalls.
- Provides administrative services to support the company sales force.

**Responsibilities**:
- Leading and managing the VIC Sales Support Team.
- Set, communicate, drive, and monitor the direction and activities of the VIC Sales Support Team through regular review, update, and progress meetings
- Contact customers in relation to order status and supply situation.
- Arrange for proof of deliveries in conjunction with warehouse / distribution and contracting staff.
- Proactively call customers and inform them of backorder and substitution information daily.
- Actioning pricing, back-orders, invoicing, administration, and operational issues.
- Maintaining strong relationships with existing key customers and working with the VIC sales team to maximise opportunities and sales potential.
- Developing, coaching, and mentoring the VIC Sales Support Team

**About you**

You know what it takes to deliver excellent service to sales teams and customers and you are a great Team Leader who leads by example. Perhaps you have previous experience in Customer Service Management or leading administrations teams in a sales organisation and you know how to define national processes to drive efficiencies and great outcomes for the sales teams. You are a self-motivated and highly organised person who have well-honed stakeholder engagement skills.

**Benefits**
- Permanent full-time position with highly respected family-owned business.
- Standard office hours, Monday to Friday (Onsite)
- Position based in Broadmeadows.
- Supportive team environment.
- Competitive salary on offer.

Please note, only shortlisted applicants will be contacted.

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