Team Leader

7 months ago

Sydney, Australia Gallagher Full time

About Us:
Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our clients and claimants, offering you the opportunity to join a team where your skills and dedication can truly make a difference. GUIDE. GUARD. GO BEYOND.

Overview:
**Your Role**

We are currently seeking a Team Leader to join our Medical Negligence Liability team located in Sydney CBD. Working with the Leadership and Management team, this role will see you provide day-to-day leadership and technical mentoring to your team ensuring the delivery of a cost effective, professional and customer focused claims service, whilst developing staff and implementing quality initiatives. This role has a significant focus on leadership, customer service and continuous improvement.

This position will be offered on a permanent full-time basis with WFH flexibility.

**Responsibilities**:
**You will add value to Gallagher Bassett across the following**:
As our Medical Negligence Team Leader with exposure to General Insurance who is looking to further grow, develop and solidify their career within our Global Brand, your responsibilities include but are not limited to:

- Provide leadership and direction and manage the day to day operations of the team
- Assess present and future needs, trends, problems for your business unit
- Review staff performance and provide training and coaching where required
- Build and develop strong working relationships with our Clients
- Prepare and analyse management reports
- Act as the escalation point for the team in relation to claims enquiries
- Manage the associated risk, governance and compliance within the team
- Set priorities and plan workload of the team
- Manage daily workflow in order to maintain client service standards - Internal and External
- Provide escalation point to team following complaints and/or technical queries
- Attendance at stakeholder meetings/negotiations/conferences/phone calls when required

Qualifications:
**We’re interested in hearing from people who possess**:

- At least 7 years of Claims experience in public liability and/or professional indemnity with 3 years’ leading and/or mentoring experience
- Industry specific ANZIIF qualifications (desirable)
- Desired: strong technical expertise in Products Liability and/or Professional Indemnity claims handling with and understanding of Health claims process
- Complex claims management within Medical Malpractice
- Experience in relationship building and stakeholder management
- Strong level of interpersonal skills
- Strong business acumen
- Experience in achieving business targets
- Negotiation skills
- Coaching and mentoring skills
- Tertiary qualifications in an appropriate discipline and/or demonstrated experience in a similar role
- Liability Claims Management / General Insurance principles

**If you live our values and demonstrate the people capabilities, we can not only offer you great career opportunities, but on a day to day you’ll experience the following**:

- Work from home capability
- Attractive remuneration packaging
- Excellent Working Environment - friendly, flexible and supportive working environment which is built around great team support and rewarding opportunities
- Exciting career - as our Company grows, so do the opportunities for our people
- Opportunities for ongoing education and development
- Service recognition awards
- Employee assistance program for yourself and immediate family members
- Staff referral incentive

**A brief overview on GB**

Gallagher Bassett is Australia's largest Third-Party Administrator (TPA). Our focus is refreshingly simple: we manage insurance claims on behalf of insurers, brokers, government bodies and self-insured corporations.

Gallagher Bassett (GB) has six offices in Australia located in Northern Territory, Adelaide, Perth, Brisbane, Melbourne and Sydney, and employing over 1000 staff.

GB values its employees and offers a friendly, comfortable working environment that facilitates a Work and Life Balance

**If this sounds interesting to you - we want to connect**

**To be considered for this opportunity you must have right to live and work in Australia when applying.**

**Agency applicants will not be considered for this role.**
- Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace. We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant._

Compensation and Benefits:
**We value inclusion and diversity**

Inclusion and diversity (I&D) is a core part of our business,

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