Team Leader

1 month ago

Sydney, Australia Link Group Full time

**Team Leader - Client Relationship**

Are you ready to lead a dynamic team and shape the future of client relationships? We're seeking an experienced and motivated individual to join us as a Team Leader and manage and lead a team of Client Relationship Assistant Managers. In this role, you'll play a crucial part in ensuring an exceptional client experience, managing client expectations, and driving operational excellence.

**Key Responsibilities**:

- Develop and nurture strong, strategic relationships within your team, clients, and stakeholders.
- Leverage your existing network to expand our client base.
- Proactively identify client service trends, implement best practices, and support initiatives for productivity, quality, and client service standards.
- Identify areas for process improvements and actively participate in projects and implementation processes.
- Manage and address escalations and inquiries from internal and external stakeholders with a sense of urgency.
- Plan and forecast the execution of team workflow activities, considering planned and unplanned absences.
- Monitor efficiency to ensure SLAs and overall team targets are achieved.
- Investigate, raise, and resolve incidents using internal reporting tools.
- Recruit and refer skilled individuals, ensuring the team is cross-skilled to reduce single point sensitivity.
- Actively develop team members, set goals, and create clear plans to achieve personal and business objectives.
- Provide regular feedback, recognition, coaching, and direction to enhance performance and growth.
- Implement effective communication strategies to keep the team informed of organizational or legislative changes.
- Foster a safe and engaging work environment to enable a high-performing team.
- Implement quality controls to ensure client standards align with Link Group policies and procedures.
- Identify, understand, and communicate key business risks.
- Follow the transition governance framework to ensure a smooth transition of activities to our Indian support team.

**Experience and Personal attributes**
- Ability to work both autonomously and collaboratively within a team.
- Experience in meeting service standards with superior customer service skills.
- Strong people management, coaching, and motivational skills.
- Ability to work under pressure and maintain set target levels.
- Proven capability in leading, inspiring, and creating a safe and engaging work environment.
- Business awareness of Link and its clients to meet client needs.
- Capacity to quickly gain an understanding of the securities industry and associated regulatory environments.
- Previous experience in a supervisor, team coach, or team leader capacity is desirable.
- Effective communication and transparent collaboration with stakeholders.
- Ability to prioritize, organize, and plan ahead to ensure SLAs are met.
- Innovative and proactive mindset, always seeking ways to improve work processes and services.

**What’s it like to work here?**

We’re proud to have created a culture and work environment that is supportive, values diversity, inclusion, flexibility, and blended working. We pride ourselves on being open and transparent and we genuinely value the health and wellbeing of our people.

Joining Link Group means you'll join an employer who fosters pathways for continuous learning and skill development, providing you with the tools you need to focus on career growth and personal development. We provide a range of benefits including:

- Salary sacrificing via Superannuation
- Paid parental leave scheme
- Employee discounts: health insurance
- Hybrid working model
- Volunteer leave

If you're a strategic thinker with excellent leadership and client management skills, ready to make a significant impact, we encourage you to apply. Join us in driving excellence in client relationships and operational effectiveness.

Link Group is a leading fund administration and share registry specialist. We are a market leading provider of technology-enabled administration solutions, continually developing our offerings to expand with our clients' needs. Since our inception, Link Group has been entrusted by clients to handle sensitive data in a secure and confidential manner. Our core businesses of fund administration and securities registration are complemented by our expertise in digital solutions and data analytics.

Our Corporate Markets division provides clients with a comprehensive corporate market offering that connects issuers to their stakeholders. Our uniquely integrated range of corporate markets capabilities includes shareholder management and analytics, stakeholder engagement, share and unit registry, and employee share plans. We also offer company secretarial support, as well as various specialist offerings such as insolvency solutions. We operate in twelve countries throughout Australasia, Asia, Africa, the Middle East, United Kingdom and Europe.

Our teams combine a wealth of industry experienc

  • Supermarket Team Leader

    3 weeks ago

    Sydney, Australia Retail Team Leader Opportunities Full time

    **Team Leader** We are a supermarket business that operates in the Western Sydney region and are looking for an experienced and exceptional Team Leader to join our team on a Full-Time basis. The positions reports directly to the Director. We have 4 retail stores around Sydney that specialises in Indian/ Sri Lankan and Asian produce & goods that are enjoyed...

  • Supermarket Team Leader

    2 weeks ago

    Sydney, New South Wales, Australia Retail Team Leader Opportunities Full time

    Team LeaderWe are a supermarket business that operates in the Western Sydney region and are looking for an experienced and exceptional Team Leader to join our team on a Full-Time basis. The positions reports directly to the Director.We have 4 retail stores around Sydney that specialises in Indian/ Sri Lankan and Asian produce & goods that are enjoyed by all....

  • Retail Coordinator

    2 months ago

    Sydney Western Suburbs, Australia Retail Team Leader Opportunities Full time

    **Retail coordinator - Wentworthville - Liverpool - Blacktown** We are a supermarket business that operates in the Western Sydney region and are looking for experienced and exceptional Team Leaders to join our team on a Full-Time basis. The positions reports directly to the Director. We have 4 retail stores around Sydney that specialises in Indian and...

  • Retail Coordinator

    2 weeks ago

    Sydney Western Suburbs, Australia Retail Team Leader Opportunities Full time

    Retail coordinator - Wentworthville - Liverpool - BlacktownWe are a supermarket business that operates in the Western Sydney region and are looking for experienced and exceptional Team Leaders to join our team on a Full-Time basis. The positions reports directly to the Director.We have 4 retail stores around Sydney that specialises in Indian and Asian...

  • Warehouse Team Leader

    1 month ago

    Sydney, Australia Universal Business Team Full time

    The Company Techware is a reputable family business who renowned for their innovative and trusted range of safety equipment across Australia. Their extensive range of products are widely recognised as ground-breaking, comprehensive and of the highest quality. Their collaborative close-knit team of customer service expert's are dedicated to delivering...

  • Warehouse Team Leader

    2 weeks ago

    Sydney, New South Wales, Australia Universal Business Team Full time

    The CompanyTechware is a reputable family business who renowned for their innovative and trusted range of safety equipment across Australia. Their extensive range of products are widely recognised as ground-breaking, comprehensive and of the highest quality. Their collaborative close-knit team of customer service expert's are dedicated to delivering...

  • Team Leader

    2 weeks ago

    Sydney, New South Wales, Australia BNP Paribas Full time

    TEAM LEADER - FDS (JOB NUMBER:C D000529)The Managed Funds team sits within the Operations Division of BNP Paribas Securities Services. They are dedicated to providing a Premier level of service to all clients which invest in UUTs.The team is responsible for end to end processes for UUTsThis broadly covers areas: Responsibility for sending trade instructions...

  • Team Leader

    2 weeks ago

    Sydney, New South Wales, Australia Drake Business Logistics Full time

    Date Posted: 04/13/2023Country: AustraliaState/Territory:NSWCity/Suburb: SydneyWork Type: Full timeJobs DescriptionsThe purpose of this position is to provide leadership and guidance to the mailroom team employed at (DBL) Drake Business Logistics' client site based out of Sydney CBD.Alongside performing all general mailroom duties, the Team Leader is...

  • Team Leader

    2 weeks ago

    Sydney, New South Wales, Australia Department of Social Services (DSS) of the Australian Government Full time

    Health Grants Branch / State Network Branch Sydney, NSWPosition Description:We are looking for high performing, experienced leaders to fill Team Leader opportunities in Sydney. Team Leaders work with the Assistant Directors to manage teams that deliver high quality administration of grants on behalf of the Department of Health.Team Leaders support the...

  • Team Leader

    2 weeks ago

    Sydney, New South Wales, Australia Drake Business Logistics Full time

    Date Posted: 04/13/2023Country: AustraliaState/Territory:NSWCity/Suburb: SydneyWork Type: Full timeJobs DescriptionsThe purpose of this position is to provide leadership and guidance to the mailroom team employed at (DBL) Drake Business Logistics' client site based out of Sydney CBD.Alongside performing all general mailroom duties, the Team Leader is...

  • Team Leader

    2 weeks ago

    Sydney, New South Wales, Australia Cochlear Limited Full time

    Team Leader - Manufacturing page is loaded Team Leader - Manufacturing Apply locations Sydney time type Full time posted on Posted 21 Days Ago job requisition id R Cochlear is the global market leader in implant hearing solutions. Cochlear's mission is to help people hear and be heard. Around the world, more people chose a Cochlear-branded hearing implant...

  • Team Leader

    2 weeks ago

    Sydney, New South Wales, Australia Rabobank Full time

    About UsRabobank is the world's leading specialist in food and agribusiness banking. One of our key strengths lies in our people who have a deep understanding of agriculture and are committed to adding long-term value for clients. Our commitment to our employees and clients is at the heart of everything we do.About the role:Rabobank's Operations Payments and...

  • Team Leader

    4 weeks ago

    Sydney, Australia Mega Recruitment Full time

    **Mega Recruitment** is thrilled to partner with a prestigious National Architectural & Interior Design practice nestled in the heart of Sydney's vibrant CBD. We're on the hunt for an exceptional Team Leader to spearhead projects, inspire teams, and create influential designs that shape environments and experiences. Join a team that redefines architectural...

  • Team Leader

    2 weeks ago

    Sydney, New South Wales, Australia ING Full time

    It's a fun and exciting time to join ING, Australia's most recommended bank. We're on the hunt for 2 exceptional leaders. One as Team Leader, Fraud Recoveries and one as Team Leader Transaction Investigations** to join our growing Operations.Reporting to the Manager, Transaction Investigations & Recoveries, the Team Leader is responsible for inspiring,...

  • Team Leader

    2 weeks ago

    Sydney, New South Wales, Australia Advance Recruitment Partners Full time

    Job Title: Team Leader - Corporate Benefits, Financial ServicesLocation: North SydneyJob Type: Full-Time Permanent / OfficeSalary: $100, ,000 + SuperBenefits: 25 Annual Leave days, team events, supportive management team, regular social eventsWe are seeking a highly motivated Team Leader to join our Corporate Client Services Advice team. As a Team Leader,...

  • Team Leader

    2 weeks ago

    Sydney, New South Wales, Australia Cochlear Ltd Full time

    Cochlear is the global market leader in implant hearing solutions. Cochlear's mission is to help people hear and be heard. Around the world, more people chose a Cochlear-branded hearing implant system than any other. A Cochlear Implant is an electronic device that is surgically implanted under the skin near the ear that restores hearing to those who suffer...

  • Team Leader

    2 weeks ago

    Sydney, New South Wales, Australia Mega Recruitment Full time

    Mega Recruitment is thrilled to partner with a prestigious National Architectural & Interior Design practice nestled in the heart of Sydney's vibrant CBD. We're on the hunt for an exceptional Team Leader to spearhead projects, inspire teams, and create influential designs that shape environments and experiences.Join a team that redefines architectural and...

  • Team Leader

    3 weeks ago

    Sydney, Australia Brightside Recruitment Full time

    Not for Profit Organisation - Available immediately - Excellent management structure **Organisation**: Our clients is an established not for profit organisation that has worked with in the community providing a range of services to all areas of the welfare sector. It has a reputation for excellence and strong team culture. **Role**: The Team Leader is...

  • Team Leader

    2 weeks ago

    Sydney, New South Wales, Australia C01 Cochlear Limited (Australia) Full time

    Cochlear is the global market leader in implant hearing solutions. Cochlear's mission is to help people hear and be heard. Around the world, more people chose a Cochlear-branded hearing implant system than any other. A Cochlear Implant is an electronic device that is surgically implanted under the skin near the ear that restores hearing to those who suffer...

  • Team Leader

    2 weeks ago

    Sydney, New South Wales, Australia Ensure Recruitment Full time

    Team Leader - Casualty Claims Sydney / Permanent Location: Sydney or Brisbane (this role can be based in either state, the offices are based in the CBD of each city with hybrid working options available)Company and Role:A rapidly growing, award-winning insurance company that is renowned for providing excellent service to their customers.As the Team Leader,...