Team Leader

1 month ago

Sydney, Australia Insight Resourcing Pty Ltd Full time

Are you ready to be a part of a revolutionary movement towards sustainable energy? Global EnergyTech and Renewables powerhouse 1KOMMA5 is on the hunt for an enthusiastic Team Leader, to lead and coach the Call Centre team to success. 

The business:

Global EnergyTech powerhouse 1KOMMA5 have entered the Australian market with a bang and are on a mission to accelerate the shift toward sustainable energy by making renewable energy accessible and affordable for everyone. 

Operating in 7 countries and further global expansion plans on the horizon, 1KOMMA5 are pioneering the solar and sustainable energy industry by seamlessly integrating in-home solar and renewable products with cutting edge digital technology. 

Now with Australian operations in full swing and heavy demand, a newly created position of Team Leader has arisen. We need the support and enthusiasm of a fantastic Team Leader to take this team to the next level.

The role:

With offices all over Australia, this close-knit and upbeat Call Centre team enjoys working from modern, high-rise offices in North Sydney and are a super positive bunch of great employees. 

Job reponsibilities will include:-

  • Leading, mentoring and coaching the call centre team to achieve results.
  • Implement strategies, monitor KPI's and performance.
  • Script and objection handling
  • Lead management utilising CRM
  • Conduct individual and group training sessions, including onboarding
  • Provide a high level of service to customers and lead by example

You will have:

As the Team Leader of this highly successful team, we are looking for candidates who have a strong background and experience gained in a contact centre environment and are able to demonstrate experience in managing and overseeing a small number of staff.

To be successful in this position, you must be well presented, nurturing, supportive, trustworthy and likeable, with excellent communication skills and phone manner. 

You will be tasked with leading the contact centre team to success, so proven experience in coaching, mentoring and developing staff will be required. Additionally, you must have excellent time management skills and the ability to self lead, problem solve and make decisions. 

On offer is a generous salary that is negotiable based on experience, plus entry into an exciting modern business experiencing some rapid growth.

If this sounds like you, please apply with a copy of an up to date resume today, as this position will be filled quickly. For any questions on the role, please email melanie@insightresourcing.com.au

Insight Resourcing
www.insightresourcing.com.au

"Sales, Digital & all things Tech"

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