Rooms Division Manager

5 days ago

Penrith, Australia Mercure Penrith Full time

**Overview**

Working alongside the General Manager, our Rooms Division Manager will have a strong focus on hotel operations including Front Office, Reservations, Housekeeping, Maintenance and Food & Beverage. The role will be the key driver to providing exception customer service, constantly improving our service standards and driving profitability in Rooms and Food & Beverage.

**What you will be doing**:

- Manage Rooms Division incorporating Front Office, Reservations, Agency Housekeeping team, Concierge, Maintenance and our food & beverage operation to drive results and provide exceptional customer service.
- Assist with coverage of Duty Manager Shifts as required.
- Drive financial performance of the Rooms and Food & Beverage Operations.
- Manage resources available to organise and facilitate staff performance including rostering to ensure highest levels of productivity at all times.
- Drive recruitment, training, performance management, reward & recognition, development of team, and provide regular feedback and support to maintain a positive work culture.
- Manage Rooms and Food & Beverage P&L, controls, inventory, costs, expenses and all cash handling procedures and policies.
- Systematically analyse, control and report departmental costs on a monthly basis ensuring performance against budget.
- Oversee agency Housekeeping team to ensure room cleanliness standards are maintained while meeting productivity goals.
- Oversee Maintenance to ensure effective and efficient repairs and preventative activities while meeting productivity goals.
- Assist with implementation of new systems and projects generally across the hotel.
- Review, update and ensure adherence to policies and procedures for the departments and implement quality control procedures.
- Manage, monitor and review WHS function.
- Responsible for handling guest feedback in an efficient and proactive manner and implementing changes to prevent re-occurrence.
- Manage and activate the loyalty experience for our valued members. Drive loyalty engagement and enrolments.
- Responsible for delivering hotel targets around Rooms & F&B Profit, Loyalty, Reputation Performance Score, Guest feedback responses, Employee Engagement and Rooms and F&B Productivity.

**About You**
- Minimum of 18-months of experience in a Front Office Manager or Rooms Division Manager role.
- A positive solutions based focus with the desire to mentor a great team. Experience in coaching and developing a team, recruitment and performance management.
- A true passion for hospitality guest services.
- Exceptional leadership and team development skills.
- Sound strategic thinking and planning skills.
- Strong organisational, written and communication skills, with high attention for detail.
- Experience and confidence with hotel management systems. Opera or Opera Cloud preferred.
- Exceptional time management skills.
- Ability to advise and influence all levels of management.
- Availability to work weekdays, weekends and public holidays as required. Also available to work shifts to assist with Front Office Roster.
- Be prepared to obtain a NSW RSA Competency card and First Aid Certificate prior to commencement.
- Must have a minimum of 2 COVID-19 vaccinations and be scheduled for the 3rd vaccination. Be prepared to maintain vaccination status in line with NSW Health guidelines.
- You must meet the legal requirements to live and work in Australia.

**What is in it for you**:

- Competitive Salary with an annual 10% performance bonus. Bonus payments calculated and paid quarterly based on achieving quarterly targets.
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within our property and across the world

Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

**Job Types**: Full-time, Permanent

**Salary**: From $66,068.34 per year

**Benefits**:

- Employee discount

Schedule:

- Public holidays
- Shift work
- Weekend availability

Supplemental pay types:

- Annual bonus
- Performance bonus

Ability to commute/relocate:

- Penrith NSW: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Rooms Division Management: 2 years (required)

Work Authorisation:

- Australia (required)

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