Chapter Lead

3 weeks ago


Sydney, Australia Commonwealth Bank Full time

You are passionate, driven, flexible and collaborative.
- We are a high performing engineer pushing the boundaries of software engineering. Together we can rewrite the experience for millions of customers.

**See yourself in our team**:
Our Simple Better Collections team is leading the delivery of a major transformation program on how the Bank collections processes work through the implementation of a greenfield new system. We serve a large base of bank agents who interact directly with our customers. We go beyond a passion for technology, creating reliable and highly secured platforms, data integration and APIs at a unique scale. And you could be a part of that journey.

Our platforms and frameworks enable outstanding design and simple, intuitive features used by hundreds of people. We’re constantly striving to be the best in digital, pushing the boundaries to provide an unrivalled, personalised user experience across every product.

Our team is collaborative, supportive, and keen to share knowledge. We emphasise open communication, quality work and a culture of excellence. Here you’ll experience flexibility, great rewards, and the opportunity to drive your own career growth. We’re dedicated to growing our people and encourage you to follow your thirst for knowledge across CommBank’s diverse tech stack.

**Do work those matters**:
Retail Technology Integrated Channels (IC) provides end-to-end technology for our customer facing channels: Customer Service Network (Branch), Contact Centres, Collections, Retail Marketing and Regulatory Compliance.

We support over 10,000 front-line employees as they provide state-of-the-art service to the Bank's customers using critical services such as ATMs, Branch Technology, Contact Centre Technology, Sales systems, as well as Customer Feedback technology and Digital Marketing Capabilities.

Building a brighter future for all for our team means delivering market-leading business and technology experiences as well as supporting the operations of our customer businesses. Our team takes a product management and design excellence role, liaising with business stakeholders and working closely with technical project teams to deliver new features and functionality.

As an Engineering Manager - Chapter Lead, you’ll be providing expert advice relating to technology, solution design and architecture, people leadership and hiring to drive excellence in technical delivery as per group engineering practices and standards. You will bring a perfect blend of people management, technical expertise and will be responsible for shaping the evolution of technical squad through contribution to the technology strategy, quarterly crew memo, prioritise backlog, define delivery roadmap, and determine which problems to invest in solving.

**We’re interested in hearing from people who have**:

- Ability to build, lead, and inspire an engaged team of engineers while also fostering an engineering culture of excellence.
- Drives operational excellence and supports teams in charge of mission-critical production services with diverse stakeholders and complex dependencies.
- Effectively communicate engineering practice standards and consistent ways of working across squads and CBA that align to global best practice.
- Promotes open communication and creates a safe working environment where our engineers’ voices are heard to achieve great outcomes for our organisation, our customers, and the community.
- Established new ways of working, successfully advocated for new technology approaches, with the experience to understand the architectural integration of new software solutions.

**Technical Skills**:
We use a broad range of tools, languages, and frameworks. We don’t expect you to know them all but experience or exposure with some of these will set you up for success in this team:

- A solid technical foundation in Microsoft technologies as well as a track record of leading high-performing engineering teams.
- Experience with technologies like:.Net Core, Web APIs, Kafka, Databases such as SQL Server, Oracle, Mongo DB, Aurora DB etc
- Drive bank’s ambition to be BIAN API based driven organisation with event-driven architecture.
- Knowledge on public cloud engineering (AWS) and experience using Cloud native capabilities (preferred)
- Knowledge of CI/CD pipelines, Logging & Monitoring tools

We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.

Advertising End Date: 29/02/2024


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