Incident, Clinical and Risk Reporting Analyst

1 month ago

Sydney, Australia Uniting Full time

**Incident, Clinical and Risk Reporting Analyst - Full-Time Contract to 24th January 2025 - Sydney CBD Hybrid Work Options**
- Monitor, escalate, and navigate Serious Incidents and complaints, collaborating with operations for precision and data cleansing.
- Document and analyse initial requirements for system and data support, ensuring a seamless synergy between technology and operations.
- Be part of an inclusive and supportive team that's shaping the future of care and clinical reporting
- NFP salary packaging ($18,550 as a tax-free benefit) Take home more money

**About Uniting**: Uniting is a dynamic and leading organisation committed to providing high-quality care and support services to the community. Our Care and Clinical Systems and Reporting team plays a crucial role in managing and supporting Uniting's Clinical, Risk, and Compliance systems, ensuring the highest standards of service and accountability.

**Role Overview**: As the Incident, Clinical and Risk Reporting Analyst, you will be an integral part of the Care and Clinical Systems and Reporting team. Your primary responsibilities include validating routine monthly reporting for accuracy, providing insightful analysis to stakeholders, supporting governance with board and committee reports, and responding to ad-hoc requests. Your role is essential in maintaining the quality of Clinical, Risk, and Compliance data, enabling accurate assessments of Uniting’s service programs.

**Key Responsibilities**:

- Validate routine monthly reporting to ensure accuracy.
- Provide initial analysis and commentary on Routine Reports, identifying trends and suggesting priority actions.
- Support governance by creating, compiling, and validating board and committee reports within specified timelines.
- Respond to and provide information for ad-hoc requests promptly.
- Attend leadership forums to discuss monthly report results and highlight actions or areas of concern.
- Monitor and escalate Serious Incidents and complaints, liaising with operations for further detail or data cleansing.
- Provide support for new and routine reports, including troubleshooting, analysis, and building reporting capacity.
- Collaborate with the IT service desk to manage escalated system issues, identifying root causes and contributing to remediation activities.
- Document and analyse initial requirements for system and data support.
- Support the implementation of improvement activities, including system testing, UAT, issue analysis, and resolution suggestions.

**Qualifications & Experience**:

- Bachelor’s Degree or postgraduate qualification in a related field.
- 3 or more years’ experience in numerical, business, or technical analyst roles.
- Experience in reporting and/or analysis activities to inform a customer base.
- Disciplined, resilient, organised, systematic, thorough, and accurate with attention to detail.
- Proficient in MS Office Suite and SharePoint, with advanced Excel skills.
- Excellent written and verbal communication skills, with the ability to communicate with stakeholders of all backgrounds.
- Ability to work independently, prioritise workload, meet deadlines, and take initiative.

**Even Better**:

- Degree or relevant experience in Business, Accounting, IT, or a related field.
- Exposure to UAT activities within a system environment.
- Project Management experience.

PD - Incident Clinical and Risk Reporting Analyst.docx

If you are a dedicated and skilled professional seeking a challenging role with a dynamic organisation, we invite you to apply.

Join Uniting in making a positive impact on the community.

**Benefits and Culture**:

- NFP salary packaging ($18,550 as a tax-free benefit)
- Genuine flexibility in working hours and the opportunity to work regularly from home
- Supportive, collaborative, passionate and connected team environment.
- Ongoing Professional development
- Employee discounts and benefits
- Career development opportunities
- Wellbeing programs
- Access to our Employee Assistance Program
- Paid Parental Leave

**At Uniting, we believe in taking real steps to make the world a better place. We work to inspire people, enliven communities, and confront injustice.**

We are **Bold, Compassionate, Innovative** and **Respectful**. We are Uniting.

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