Team Leader Customer Services

4 weeks ago

Perth, Australia Alinta Energy Full time

**Use your exceptional leadership skills to support and grow individual capabilities**:

- **Full time permanent role with a rewarding remuneration package**:

- **Create and drive an engaging team culture**

**About Alinta Energy**:
**At Alinta Energy, we’re constantly striving to do better. Whether it’s lowering customers costs, providing world class local service or sustainable energy, our aim is to be better. And to keep getting better day after day. Better for our customers. Better for Australia. And better for our environment.**

We’re a leading Australian utility with an owned and contracted generation portfolio of 3,000MW, over 1 million combined electricity and gas retail customers, and around 1,000 employees across Australia and New Zealand. Supplying energy in Australia for over 20 years, today we’re a vertically integrated energy company providing generation, retail and wholesale supply of gas and electricity across Australia. We support the development of renewable energy generation and offer local customer service through support hubs in Perth, Western Australia and Morwell in Victoria.

**Our culture**:
It’s an exciting time to become a part of our growing team at Alinta Energy. Our people are our greatest asset and we’re committed to a culture that’s focused on being better at providing great service externally and internally. An organisation where people truly matter. That’s better.

**About the role**:
We are looking one experienced contact centre Team Leader to join our Perth contact centre operations on a full-time permanent basis. You will be a mentor and leader to a team of 12 Customer Service Representatives who support our East Coast customer base. The contact centre’s current hours of operation are 8.15am - 4.15pm Monday to Friday.

**Duties**:

- Coach team members and exceed customer service metrics by driving accountability and performance
- Support and equip your team to deliver a customer centric service
- Develop the team on providing support to our most vulnerable customers, by discovery of their needs and providing recommendations and solutions
- Drive team performance and KPI’s, managing under-performing behaviour with effective communication and strategies for success
- Deliver team results, areas of opportunity and performance trends to the wider Management team
- Develop ownership and drive for self-development of team members, promote a culture of teamwork
- Champion the Alinta Energy values

**Skills & Experience**:

- Extensive experience in leading a team within a contact centre environment
- Utility, telco, finance or insurance backgrounds would be desirable
- Coaching, analytical and problem-solving skills in a results driven environment
- Rapport building and exceptional customer service skills
- Highly developed written and verbal communication
- Prior experience working towards KPI’s and a result focused mindset

This is an exciting opportunity for an experienced Team Leader who is looking to lead a team within a supportive and collaborative environment. You will play a key part in assisting individual growth whilst have exposure to multiple areas of the business.

**Benefits**:

- Hybrid working arrangements for most roles, combining office-based and work from home
- Staff energy discount offer (where products are available)
- Generous employee referral bonus
- Salary Packaging options
- Paid community volunteer leave
- Access to LinkedIn learning
- Discount program for a range of products and services
- 14 weeks of fully paid parental leave
- Company paid salary continuance insurance
- Ability to purchase additional leave
- Modern offices with free snacks, drinks, and coffee

Let’s spread the positive energy together

Alinta Energy is a **2023 Circle Back Initiative employer - we commit to respond to every applicant.**

**How to apply**:
LI-GF1

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