Procurement Officer

1 day ago


Melbourne, Australia Toll Group Full time

About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge - big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post —

Being a division in Toll Group, Toll Government & Defense provides specialised logistics services across warehousing and distribution, relocation services and outsourced sourcing and procurement services.

The Role

Join Toll in Partnership with the Commonwealth

Are you ready to make a significant impact in the procurement and delivery of essential commodities for the Department of Defense? Toll has teamed up with the Commonwealth to develop a scalable and agile solution that enhances the purchase and distribution process.

As a Procurement Officer, you will play a crucial role in order placement and management. Under the guidance of the Operations Manager, you will oversee daily procurement activities within the CRP contract, ensuring timely supply of goods to our end customers.

To be successful as the Procurement officer, you will need to:

- Promptly handle and follow up on all Commonwealth enquiries
- Adhere to TRL and Commonwealth procedures, and identify and resolve potential service issues with Sourcing and Transport teams
- Proactively inform customers of any issues affecting service standards and produce required service reports for major customers
- Support the Operations Manager in improving procedures and technology for better information flow to customers, and embrace customer service systems/processes
- Foster teamwork within the department and across the business, and liaise with Commonwealth customers to reinforce commitment to high customer service levels
- Manage order placement, supply/demand alignment, material replenishment, and supplier performance; monitor expenses against budgets and maintain excellent relations with customers, suppliers, and contractors

About You:

- Operational Procurement experience in a similar environment
- Occasional weekend and after-hours work may be required.
- Excellent communication and interpersonal skills, including conflict resolution, negotiation, and presentation abilities, with a proven capacity to establish and maintain effective empathy and rapport with personnel at all levels, both within and external to Toll.
- Demonstrated ability to effectively manage customer interactions, excel in customer service, solve problems analytically, and utilize ERP systems (such as SAP) and Microsoft Office/Excel in a supply chain environment with strong attention to detail.
- Proficient in using Key Performance Indicators (KPIs) for business management, with a strong understanding of expectations, company organisation structures, and reporting lines, combined with practical experience in a customer service/operational environment and the ability to develop further.

What moves you?

At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.

At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.

You must be entitled to work in Australia and be prepared to undertake pre-employment checks including a criminal history check and medical.


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