Business Operations Manager

2 weeks ago

Rydalmere, Australia Expo Centric Full time

Expo Centric is a full-service experiential agency dedicated to bringing brands to life. Our core business is the design and building of custom integrated brand structures for trade shows, shop and office interiors, specialty retail spaces and events.

We have designed, created and managed award-winning exhibition stands for clients from a wide range of industries in Australia and internationally. We work harder, jump higher, think more laterally, share more risk and are characteristically more willing to develop solutions for customers that push boundaries and deliver outcomes that our clients may not have thought possible

**The role**

We have a newly created position and are seeking a self-motivated and experienced Business Operations Manager to join our team. Based in Rydalmere, you will be responsible for the commercial management and implementation of commercially viable solutions with internal stakeholders.

**Responsibilities**

Provide leadership and assistance across departments to develop, coordinate, and implement sound commercial objectives and practices. You will be a critical point of contact that coordinates within and across geographies.

**General Office Administration & Management**
- Oversee the various registers, databases and systems, including providing direction and support to the administration staff
- Develop and implement Process improvements and policy changes
- Business Planning and commercial management
- Oversee the day-to-day operations, drive operational rigour across activities and have full P&L and balance sheet responsibility
- Oversight and management of the accounting team, including AP/AR/Invoicing
- Review, advise, and manage commercial terms and agreements
- Drive the preparation and monitoring of business plans and KPI’s
- Develop pricing recommendations and review of competitive benchmarks
- Oversee the creation and distribution of management and production reporting
- Assess and analyze budgets and cost drivers to find ways to minimize costs and improve margins
- Manage the implementation of operating plans that supports both tactical and strategic improvements
- Develop and monitor production efficiency and productivity metrics
- Oversee the compliance activities for both Australian and Philippines office

**Procurement**
- Oversee vendor management and sourcing needs and be the primary interface for sourcing and strategic suppliers for organizational needs.
- Manage the supplier onboarding processes
- Manage commercial term negotiations

**IT and Tech**
- Management of information technology solutions, equipment and suppliers to the business processes. Including software subscriptions and licenses.
- Drive the identification and mitigation of IT and data risks
- Identify local product needs and work with teams to implement improvements
- Develop and lead the procurement strategy and team to ensure competitive business growth

**Human Resource planning**
- Champion and drive continuous improvement initiatives to enhance employee engagement
- Manage employee contracts, renewals, and salary/benefit negotiations
- Oversee professional development and periodic employee performance reviews
- Ensure resource planning and strategic initiatives are aligned

**About you**
- Ability to make sound commercial decisions independently
- Strong financial literacy
- Ability to digest and advise on contractual and legal documents
- Solid negotiation skills and ability to develop robust working relationships
- Highly organised and focused
- Ability to identify & prioritise complex problems and issues
- Solid negotiation skills and ability to develop robust working relationships
- Willingness to get hands-on to fix problems and implement solutions
- Drive a data-first culture in decision making
- Proven history of developing high-performing teams
- Proven ability to implement and maintain initiatives
- An agency background would be favourable

**Experience**
- Minimum 10 years of strong leadership capabilities with strong financial acumen
- A similar role in either Marketing industry, film or tv industry, manufacturing experience
- Experience in managing offshore teams would be favourable but not necessary.

Schedule:

- Monday to Friday

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