Insights Analytics Manager

4 weeks ago

Sydney, Australia Commonwealth Bank Full time

**Insights Analytics Manager**

**You are **a curious and enthusiastic individual with a true passion for data.

**We are **a value-driven team of analytical techsperts, who leverage data to drive business insights, deliver innovative solutions and improve customer experiences
**Together we can **harness the power of analytics and technology to identify solutions for our customers and communities to help build a brighter future and really make a difference.

**See yourself in our team**:
The Data Analytics Chapter Area for Group uses data and analytics to identify our customers’ needs and safely deliver insights, process improvement, customer contact journeys and innovative solutions to improve their financial wellbeing. We leverage data and innovative technology to deeply understand our customers and derive world-class insights to support commercial strategy and decision-making. We proactively uncover stakeholder needs and partner with channel, product, data and support teams to provide innovative, accurate and timely solutions to complex opportunities.

**Do work that matters**:
You work with business, technology and product stakeholders to deliver analytics, insights, control monitoring, customer journeys and customer contact decisioning that will transform how we engage with customers.

**On a day-to-day basis, you will**:

- Work collaboratively with channel, operations and product stakeholders, advanced analytics and data teams
- Support the creation of self-service dashboards and tools that help drive decision making
- Embrace a continuous improvement mindset, and seek to find ways to standardise, simplify and automate business processes
- Using advanced business acumen, translate complex business requirements and objectives into technical solutions that help drive and support strategic commercial objectives
- Develop a deep understanding of the customer experience, and help to optimise this experience wherever possible.

**We’re interested in hearing from people who have**:

- Commercial experience with data exploration & analysis tools e.g. **SQL, SAS, Teradata, PowerBI, Tableau**:

- Extensive relevant experience in using data and analytics to drive business results, preferably in the Financial Services sector.
- Advanced analytical, numerate, and logical reasoning skills.
- Degree-level qualification in numeric or business discipline.
- Strong Microsoft Office skills (esp. Excel, PowerPoint).
- Experience in developing reports and dashboards using visualisation tools and techniques.

Our people bring their diverse backgrounds and unique perspectives to build a respectful, inclusive, and flexible workplace. One where we’re driven by our values, and supported to share ideas, initiatives, and energy. One where making a positive impact for customers, communities and each other is part of our every day.

We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.

Advertising End Date: 29/05/2024

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