Insights Analytics Manager

4 weeks ago

Sydney, Australia Commonwealth Bank Full time

**You are **a curious and enthusiastic individual with a true passion for data
- **We are **a value-driven team of analytical techsperts, who believe in leveraging the data to drive business insights, supporting growth and design intuitive data visuals
- **Together we can **harness the power of analytics and technology to identify solutions for our customers and communities to help build a brighter future and really make a difference

**See yourself in our team**

The BB Analytics, Data and Decision Science (BB ADDS) team uses data and analytics to identify our customers’ needs and safely deliver insights, contact journeys and innovative solutions to improve their financial wellbeing. We leverage data and innovative technology to deeply understand our customers and derive world-class insights to support commercial strategy and decision-making. We proactively uncover stakeholder needs and partner with product, data and support teams to provide innovative, accurate and timely solutions to complex opportunities.

**Do work that matters**

You work with business, technology, and product stakeholders to deliver analytics, commercial insights, customer journeys and customer contact decisioning that will transform how the Business Bank engages with customers.

**On a day-to-day basis, you will**
- Work collaboratively with product stakeholders, advanced analytics and data teams
- Support the creation of self-service dashboards and tools that help drive decision making.
- Embrace a continuous improvement mindset, and seek to find ways to standardise, simplify and automate business processes
- Using advanced business acumen, translate complex business requirements and objectives into technical solutions that help drive and support strategic commercial objectives
- Strong sense of accountability and good communication and stakeholder management skills
- Develop a deep understanding of the customer experience and help to optimise this experience wherever possible.

**We’re interested in hearing from people who have**:

- Commercial experience with data exploration & analysis tools such as **SQL, Teradata and R**
- Extensive relevant experience in using data and analytics to drive business results, preferably in the Financial Services sector
- Advanced analytical, numerate, and logical reasoning skills
- Degree-level qualification in numeric or business discipline.
- Strong Microsoft Office skills (esp. Excel, PowerPoint).
- Experience in developing reports and dashboards using visualisation tools and techniques
- BI Visualisation tool knowledge and experience in Tableau is preferred
- Knowledge and experience with Python will be advantageous

**Working with us**

We support our people with the flexibility to balance where work is done with at least half your time each month connecting in our Sydney office.

We also have many other flexible working options available including changing start and finish times, part-time arrangements and job share to name a few. Talk to us about how these arrangements might work for you.

We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.

Advertising End Date: 24/05/2024

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