Customer Service Trainer
4 months ago
An excellent opportunity exists for a suitably qualified individual in the role of Customer Service Trainer (NSW/ACT), based in Sydney. This is a full-time position that involves the direct oversight of Rex’s team of Customer Support Officers and contracted ground handling agents.
This role leads and establishes priorities for the team to ensure ground employees meet or exceed Rex’s objectives for training, safety and compliance, on-time performance and customer satisfaction.
**Reporting**:
This position reports to the Customer Service Training Manager.
**Duties and Responsibilities**:
- Facilitation and delivery of ground operations training in all facets of Customer Service duties for Saab 340 and B737 aircraft, including and not limited to, check-in, flight dispatch, flight editing, disruption recovery, customer service delivery and aerobridge operation.
- Delivery of all classroom and practical Sabre training.
- Training in Check-in Kiosks and ABD’s.
- Ensuring all staff are trained to the highest level in accordance with Rex standard operating procedures and regulatory requirements.
- Ensure staff maintain currency under CASA regulations and Company L&D Requirements.
- Accountability in the first instance, for company procedural and regulatory compliance.
- Ensuring operational compliance by providing appropriate training to staff and contractors at Hub and Rex Regional locations.
- Maintain accurate and up to date Training Records.
- Assist in the development of training programs.
- Complete paperwork and administrative requirements of the Ground Training Department.
- Other tasks as requested by your Manager/Supervisor.
**Key Selection Criteria**:
- Airline or industry experience, minimum 3 years.
- Certificate 4 in Work Place Training & Assessment or the willingness to undertake and complete the program.
- Extensive experience in Sabre or similar preferred but not essential.
- The ability to competently facilitate Training & Assessment activities.
- Proven ability to manage a high workload under pressure with changing priorities.
- Self-starter with the ability to operate remotely unsupervised.
- Be customer focused and driven.
- Must have highly developed communication skills (both written and verbal) capable of delivering classroom and on the job training.
- Be able to work shift work as required between the hours of 0400 - 2359 (when training on-line).
- Flexibility and willingness to travel on a regular basis within NSW and interstate.
**Conditions**:
Salary and conditions will be discussed with the successful applicant.
**To apply**:
-
Customer Service Trainer
1 week ago
Sydney, New South Wales, Australia Regional Express Holdings Limited Full time{"title": "Customer Service Trainer", "content": "Job SummaryWe are seeking a highly skilled and experienced Customer Service Trainer to join our team at Regional Express Holdings Limited. As a Customer Service Trainer, you will be responsible for delivering ground operations training to our staff, ensuring they meet or exceed our objectives for training,...
-
Customer Service Trainer
2 weeks ago
Sydney, New South Wales, Australia Regional Express Holdings Limited Full timeJob Summary:We are seeking a highly skilled and experienced Customer Service Trainer to join our team at Regional Express Holdings Limited. As a Customer Service Trainer, you will be responsible for delivering high-quality training programs to our staff, ensuring they have the skills and knowledge to provide exceptional customer service.Key...
-
Customer Service Trainer
7 hours ago
Sydney, New South Wales, Australia Regional Express Holdings Limited Full timeCustomer Service TrainerAn exciting opportunity exists for a suitably qualified individual to join our team as a Customer Service Trainer, based in Sydney. This is a full-time position that involves the direct oversight of our team of Customer Support Officers and contracted ground handling agents.Key Responsibilities:Facilitate and deliver ground operations...
-
Customer Service Trainer
3 days ago
Sydney, New South Wales, Australia Regional Express Holdings Limited Full timeCustomer Service Trainer OpportunityAn exciting role has become available for a skilled Customer Service Trainer to join our team at Regional Express Holdings Limited. This is a full-time position based in Sydney, NSW, and involves leading and establishing priorities for our team of Customer Support Officers and contracted ground handling agents.Key...
-
Customer Service Trainer
5 days ago
Sydney, New South Wales, Australia Regional Express Holdings Limited Full timeCustomer Service Trainer OpportunityAn exciting role has become available for a skilled Customer Service Trainer to join our team at Regional Express Holdings Limited.This is a full-time position that involves leading and establishing priorities for our team of Customer Support Officers and contracted ground handling agents to ensure they meet or exceed our...
-
IT Trainer
4 months ago
Sydney, Australia Container Exchange Services Full time**Introduction**: 3 to 6 months contract Opportunity to work remotely (only in the office once a fortnight) Rapidly growing eco-tech business with corporate backing **Description**: About CES We believe there is a better way to recycle that positively impacts individuals, communities, and the environment. We keep drink containers out of oceans and landfill...
-
Customer Service Trainer
4 months ago
Sydney, Australia Regional Express Holdings Limited Full timeAn excellent opportunity exists for a suitably qualified individual in the role of Customer Service Trainer (NSW/ACT), based in Sydney. This is a full-time position that involves the direct oversight of Rex’s team of Customer Support Officers and contracted ground handling agents. This role leads and establishes priorities for the team to ensure ground...
-
Customer Service Representative
2 weeks ago
Sydney, New South Wales, Australia Lotus People Full timeAbout the RoleThis is an exciting opportunity to join a leading non-profit organization in the education sector as a Customer Service Advisor. As the face of the campus, you will be the primary point of contact for students, teachers, and trainers, providing exceptional customer service and support.Key ResponsibilitiesManage inbound queries from students,...
-
Trainer & Assessor - Community Services
4 months ago
Sydney, Australia Dolores Recruitment Full timeWe are seeking Trainers and Assessors for CHC52021 - Diploma of Community Services Duties include but are not limited to: - Delivering training, assessment and student services that adhere to the principles of access and equity, meet the individual needs of students, and maximize outcomes for students. - Conducting assessment and making assessment...
-
Customer Service Representative
4 months ago
Sydney, Australia Temp & Agnew Pty Ltd Full timeMonday to Friday, 7:30am - 4pm - On site gymnasium with full-time personal trainer - ASAP Start **The company;** This leading privately owned Australian client who provides premium quality products throughout Australia is looking to hire a driven and enthusiastic Customer Service Representative to join their team. Our client’s goal is to provide their...
-
Trainer & Assessor - Community Services
3 months ago
Sydney, Australia Dolores Recruitment Full timeWe are Urgently seeking Trainers and Assessors for CHC52021 - Diploma of Community Services for our Client based in Sydney CBD A total of15 hours a week, Monday - Wednesday, 3.30 pm 9 pm (with a half-hour unpaid break in between) Duties include but are not limited to: - Delivering training, assessment and student services that adhere to the principles of...
-
Trainer and Assessor
4 months ago
Sydney, Australia United Colleges of Australia Full timeAbout Us **United Colleges of Australia (UCA)** is a Registered Training Organisation that provides excellence in training and assessment services for international and domestic students. We offer VET courses in Individual Support, Aged Care, Community Services and Leadership and Management. UCA is located in Sydney CBD, which is easily accessible from all...
-
Dog Handler
3 months ago
Sydney, Australia Mad Dogs & Englishmen Seagull Patrol PTY LTD Full time**Position**:Dog Handler & Trainer **About Us** Mad Dogs & Englishmen Seagull Patrol, the home of the famous Sydney Opera House dogs servicing various locations in Sydney. From Mad Dogs and Englishmen, the Australia’s most popular dog walking and doggy daycare service established in 2006. **About The Job** We are looking to hire an energetic and...
-
Cabin Crew Trainer Position
1 week ago
Sydney, New South Wales, Australia Sidecar Doughnuts Full timeAviation Training OpportunityWe are seeking a highly skilled Cabin Crew Trainer to join our team at Sidecar Doughnuts. As a Cabin Crew Trainer, you will be responsible for delivering high-quality training to our cabin crew members.Key Responsibilities:Develop and deliver training programs for cabin crew membersProvide guidance and support to cabin crew...
-
Continuous Improvement Specialist
2 weeks ago
Sydney, Australia NSW Department of Customer Service Full time**Continuous Improvement Specialist, Ongoing opportunity, based in Sydney CBD** ***The Department of Customer Service is a service provider, regulator, and central agency of government. We are transforming the way we do business to help make NSW great. - Fantastic ongoing clerk grade 9/10 opportunity. - Salary range: $120,859 - $133,183+ super, commensurate...
-
Trainer and Assessor
3 months ago
Sydney, Australia Macquarie Business College of Australia Full timeWe are searching for passionate trainer/assessors to deliver one or more of the following qualifications: - CHC33021 Certificate III in Individual Support - CHC43015 Certificate IV in Ageing Support - CHC52021 Diploma of Community Services **About Macquarie Business College of Australia** We are committed to delivering high-quality VET education to both...
-
Trainer & Assessor - Diploma of Community Services
3 months ago
Sydney, Australia Dolores Recruitment Full timeWe are seeking Trainers and Assessors for - Diploma of Community Services (Case Management) Duties include but are not limited to: - Delivering training, assessment and student services that adhere to the principles of access and equity, meet the individual needs of students, and maximize outcomes for students. - Conducting assessment and making assessment...
-
Director Operations
4 months ago
Sydney, Australia NSW Government -Department of Customer Service Full timeMake a practical difference to NSW small businesses! - Exciting Ongoing employment opportunity - Total remuneration range: $225,740 - $249,843 commensurate with experience - Based in Parramatta **About the role** - Are you looking for an opportunity to be part of an organisation driven to help small businesses succeed and ensuring they have a voice to be...
-
Trainer and Assessor Community Services
3 months ago
Sydney, Australia ALG Full time**About Australian Learning Group (ALG)** ALG is a registered training organisation that has been offering high-quality vocational education and training in the fields of Health and Community Services for over 15 years. *** **About the role** We are currently seeking **Community Service Trainers and Assessors** to join our team in **Sydney**. We have...
-
Rto Trainer Manager
4 months ago
Sydney, Australia Parkhouse Bell Full time12 month fixed term contract - starting ASAP - Work in a national and highly regarded Not for Profit organisation - WFH flexibility & competitive salary with access salary packaging options **About the organisation**: Our client is a national not for profit organisation that delivers support and training solutions through federal government funded programs...