Implementation Consultant

1 month ago

Sydney, Australia Momentus Technologies Full time

Company Description
**Who We Are**:
Interested in joining our team? Here is some more information about us Momentus provides industry-leading event and venue management software to customers in over 50 countries around the world, serving thousands of customers that power millions of events. In the age of digital transformation, our comprehensive platform offers event professionals leading-edge SaaS technology that provides a 360 view of their business, allowing them to cut costs, save time, and increase revenue.

Momentus facilitates the digital transformation of Australia’s leading venues and biggest events, such as The Royal Easter Show, the New Year’s Eve fireworks on Sydney Harbour, and major sporting events at the MCG, Stadium Australia or Optus Stadium and many more.

Our team consists of intelligent, experienced, helpful colleagues working in flat hierarchies in a collaborative international environment. This is a fast paced, multi-tasking job in a dynamic, growing company. Our continued growth offers great career building opportunities with many of our promotions filled from within.

**Job Description**:
Momentus International is looking to hire an Implementation Consultant, preferably with industry or SaaS experience - or even better, experience with event software. The successful applicant will be bilingula in Cantonese and possess skills in SMB or Enterprise software solutions, understand technology and how data is impacted, demonstrate excellent people skills and be an effective teacher to onboard new clients quickly and efficiently across multiple products.

**Responsibilities include**:
**Decision Making**:

- Able to work to a defined implementation methodology independently for client onboardings
- Monitor overall project status in conjunction with Project Management team
- Align current business processes to our software, ensuring best practice and adoption

***Accountability**:

- Gather and document key business requirements and formulate best practice suggestions
- Coordinate with other Services specialties areas to deliver broad solution
- Provide onboarding status updates, escalating issues as required to the Project Management team
- Assist with development and maintenance of project plan
- Conduct business process reviews and facilitate client interviews
- Provide support to client key stakeholders throughout the onboarding process
- Conduct reviews and train clients on general software concepts and bespoke workflows
- Ensure documentation is delivered on time as promised within the project plan from discovery, site visits, and status calls

**Qualifications**:
**Required**
- Native or fluency in Cantonese.
- SMB software implementation/consulting experience of 2 plus years, ideally in SaaS software.
- Ability to demonstrate outstanding problem-solving skills
- Strong Presentation, negotiation, and Communication skills
- Willing to work in a fast-paced environment with various duties and tight deadlines
- Strong communicator orally and written in business English

**Bonus Points (having one or more of these will really make you stand out)**
- Experience with one or more of our products; Ungerboeck, VenueOps, Priava, Risk Manager, Showworks.
- Industry expertise / background in one of our major verticals
- Native or fluency in Mandarin.
- Bachelor Degree.
- Project Management, Business Analyst, Finance or Training certifications.
- Experience supporting sales & pre-sales in software delivery.
- Willingness to travel to customer/prospect locations (20% of the time)
- Report writing experience

Additional Information
**What’s** **in it for you?**
- Flexible working arrangement, with working from home options available
- Amazing opportunity to join a reputable Saas company with exciting growth plans
- Challenging environment in the very exciting events and entertainment industry
- Excellent career-building opportunities - many of our promotions are filled from within
- An active social club that host regular staff events and activities, plus ongoing wellness initiatives.
- Flat hierarchies and international environment
- Inclusive and highly motivated team environment

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