Agsva Cleared Service Desk Technician

4 weeks ago


Brisbane, Australia Kinetic IT Full time

**Job no**: 493797

**Employment type**: Full Time

**Location**: Brisbane

**Categories**: Service Desk & IT Support

There has never been a more exciting time to join Kinetic IT Supporting the recruitment capability for a high-profile federal client, we’re well known in the IT industry as an employer of choice, offering our staff attractive employee benefits and career opportunities and progression. This role is a permanent full-time opportunity with access to leave benefits, learning and development, and career progression pathways

**The Kinetic IT Difference**
- On-the-job training & development
- Unlimited access to online training & tutorials
- Vendor Exam Support (Microsoft, CISCO, etc), ITIL Training, and Communities of Practice groups
- Dedicated professional development reviews every six months, with monthly follow-ups
- Regular fun company and social events - Sundowner, Family Fun Day, Quiz Night and End of Year Party
- Paid parental leave, and other benefits tailored to your individual goals
- An open and supportive culture where we respect all people and individuals, and everyone has a voice

**About the ROLE**

A typical day on the Service Desk involves providing exceptional communication while remotely managing incidents and requests for a large environment consisting of state-of-the-art technology. In addition to technical skills, you will draw upon a range of skills including customer service, problem-solving, time management and teamwork.

Here are some of the things our service desk team get involved in:

- Providing exceptional customer service
- Remotely troubleshooting and resolving technical issues
- Logging jobs and escalating to cross-functional teams
- Collaborating with other vendors and service providers
- Publishing and reviewing knowledge articles

**About YOU**

You're energetic, compassionate, and enjoy solving problems. Your curiosity and willingness to learn are complimented by your recent experience in customer service or a phone-based role.

On top of being a troubleshooting guru, we look for you to have
- A customer-focused approach with top-notch communication skills - both written and verbal
- Comfortable with computers and technology
- Ability to always stay cool, even when under pressure
- Alignment with Kinetic IT's values (check out our website)
- The ability to obtain and maintain an AGSVA Baseline security clearance

**About KINETIC IT**

We are recognised market leaders in the delivery of high-quality technology solutions to large public, private, and government organisations. As an Australian-owned company, we take a lot of pride in delivering exceptional service that exceeds our customers’ expectations and positively contributing to our industry and community. We hire for the long term and have a strong focus on training and developing our employees. Every day our amazing 1,400+ crew come to Kinetic IT not just to work but to be challenged, grow and be part of something bigger.

**How to apply**

**Advertised**: 20 Jul 2023 E. Australia Standard Time
**Applications close**:



  • Brisbane, Australia Kinetic IT Full time

    **Job no**: OCREQ0021107 **Employment type**: Full Time **Location**: Brisbane **Categories**: Service Desk & IT Support We’re on the lookout for a **Service Desk Technician** (AGSVA Cleared) to join our new team in Brisbane, to make use of their IT knowledge & skills within a fast-paced user environment. Working on real time IT-related incidents &...


  • Brisbane, Australia RSM Australia Full time

    Service Desk Technician **Service Desk Technician** **Job no**: 494174 **Work type**: Full time **Location**: Brisbane **Categories**: National IT **Employer Value Proposition (EVP)** RSM offers the combined benefits of a big firm including extensive networks, training and career opportunities - within a highly supportive, people oriented workplace....

  • Process Coordinator

    4 weeks ago


    Brisbane, Australia Kinetic IT Full time

    **Job no**: OCREQ0022472 **Employment type**: Full Time **Location**: Brisbane **Categories**: Service Desk & IT Support Kinetic IT are looking to place a **Process Coordinator **to work onsite with one of our newest customer accounts based in Brisbane CBD. This is a permanent ongoing, full-time role; hybrid working environment (work from home a few...


  • Brisbane City, Australia BDO Australia Full time

    Current opportunity We have an opportunity for an IT Service Desk Technician to join our team in Brisbane. This position will act as a first point of contact for our BDO team members in efficiently resolving IT issues and service requests. Working within our service management processes, you will effectively classify, prioritise, resolve or escalate...


  • Brisbane, Australia CPL - Choice, Passion, Life Full time

    Permanent, full-time role - Competitive salary + tax savings approx $5000 / yr - Make a difference to people's lives: join a not-for-profit Want to make a difference to the lives of people with disabilities? Join CPL; Choice, Passion, Life and be part of an organisation that makes a difference in people’s lives every day. At CPL, we all have an important...


  • Brisbane, Australia CPL - Choice, Passion, Life Full time

    Permanant, Full-time, Brisbane CBD + WFH flexibility - Competitive salary + tax savings approx $5000 / yr - Work for a leading not-for-profit and make a difference to people! - Want to make a difference to the lives of people with disabilities? Join CPL; Choice, Passion, Life and be part of an organisation that makes a difference in people’s lives every...


  • Brisbane, Australia CPL - Choice, Passion, Life Full time

    12 month fixed term contract, full-time - Brisbane CBD + WFH work/life balance - Work for a leading not-for-profit and make a difference to people Want to make a difference to the lives of people with disabilities? Join CPL; Choice, Passion, Life and be part of an organisation that makes a difference in people’s lives every day. At CPL, we all have an...

  • Service Desk Manager

    4 weeks ago


    Brisbane, Australia Saul Recruitment Full time

    **A well-established and rapidly growing IT company supporting clients across Australia.**: - **A r**eal Aussie success story!**: - **You will be responsible for leading, supporting and training the technical team!**: - **Work in a professional, collaborative and highly-skilled team of engineers**: - **Very supportive management style and culture**: -...

  • Service Desk Agent

    4 weeks ago


    Brisbane, Australia Datacom Full time

    Our Why Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow. Your Future at Datacom Develop a meaningful career and thrive in technology! Your career at Datacom, just like technology, has endless possibilities. Looking to...


  • Brisbane, Australia TROOCOO Pty Ltd Full time

    10-month contract with potential 8-month extension. - Queensland State Government. - WFH flexibility. **Troocoo** Troocoo Government are currently aiding in the recruitment of an experienced Service Desk Team Leader to join a large QLD State Government Department. This is an initial contract engagement until April 2024 based in Brisbane, working...

  • Service Desk Officer

    1 month ago


    Brisbane, Australia Akkodis Full time

    **About the role** Are you prepared to step into an engaging role that recognizes your expertise and provides opportunities for advancement? We're looking for a skilled and motivated individual to join our Customer Service team as a Service Desk Officer. **Responsibilities** - Demonstrated track record of delivering exceptional customer service to a...

  • Service Desk Officer

    1 month ago


    Brisbane, Australia Paxus Australia Pty Ltd Full time

    Posted 17 May 2023 - SalaryNegotiable - LocationBrisbane - Job type Contract - DisciplineIT General - Reference261480_1684308558 **Job description**: **Service Desk Officer - Rockhampton Office - Strong Hourly Rate - 6 Month Contract + Extensions - Gov Client** **Responsiblities**: - Support and resolve service requests and incidents following Energy...

  • IT Technician

    4 weeks ago


    Brisbane Airport, Australia Bradken Full time

    **_Bradken_**: - is a leading solutions provider and global manufacturer of innovative, custom-engineered products for the resources sector. With a 3000-strong workforce, our ability to adapt and evolve keeps us positioned firmly as global leaders in the wear solutions market for the resources sector._ An exciting opportunity for an **IT Support...


  • Brisbane, Australia Queensland Police Service Full time

    **The core capability requirements for this role are**: - Lead and develop a 24/7 Watch Desk team in the delivery of expert advice and operational leadership, coaching and guidance on a broad range of people matters including effective workforce management.. Provide high level strategic advice to senior management on watch desk operations, workforce...


  • Brisbane, Australia M&T Resources Full time

    BrisbaneIT & Telecomms Help Desk / SupportPermanent - Flexible full-timeAttractive RenumerationFantastic Opportunity to Build a Career in ITWe have partnered with a Queensland Government department, and we are looking for a people leader to join our client’s corporate IT service desk as a Team Leader.  This is a critical role in ensuring the successful...


  • Brisbane, Australia Public Sector People Full time

    State Government | 12 month contract + extension - Brisbane CBD | Immediate Start | $71.67 per hour + super - Public Sector People_ are seeking an experienced Service Desk Team Lead. You will play a key role in leading a team of Service Desk analysts and will be responsible for overseeing the day-to-day operation of the IT Service Desk. We are looking for...


  • Brisbane Central Business District, Australia Public Sector People Full time

    Immediate Start | 12 month contract - Attractive salary | Brisbane CBD - Queensland State Government We are currently seeking a highly motivated and customer-oriented individual to join our high profile government client as a Service Desk Coordinator. In this role, you will be responsible for coordinating and overseeing the daily operations of the service...

  • Service Desk Officer

    1 month ago


    Brisbane, Australia Clicks IT Recruitment Full time

    Clicks IT Recruitment is currently working with a large organisation in Brisbane. They provide a range of IT support to their staff and pride themselves on their quality of service. Currently they are looking for a Service Desk Analysts to join their team that is currently working from Brisbane CBD with 2 days at home each week once induction and training...

  • Service Desk Officer

    1 month ago


    Brisbane, Australia Electoral Commission Full time

    About You As Service Desk Officer, you'll leverage your expertise in the ICT industry, particularly within IT Service Desk operations. Your qualifications and ITIL certification are desirable. Your role involves troubleshooting technical issues, providing exceptional customer service, and managing time effectively. You'll also contribute to ongoing growth...


  • Brisbane, Australia Public Sector People Full time

    State Government | 12 month contract + extension - Brisbane CBD | Immediate Start | $68.92 per hour + super - Public Sector People_ are seeking an experienced Service Desk Team Lead. You will play a key role in leading a team of Service Desk analysts and will be responsible for overseeing the day-to-day operation of the IT Service Desk. We are looking for...