Customer Operations Administrator

2 months ago

Eastern Creek, Australia Lite n’ Easy Full time

**Introduction**:
At Lite n' Easy our goal is to create a healthier Australia by changing the way Australians eat. We make it easy for people to eat well, whether they want to lose weight or simply stay healthy. As a quality driven food company, all of our creative energies go into making our meals as delicious as they are healthy.
**Description**:
Are you ready to be part of something bigger? At Lite n' Easy, we're not just about meals; we're about transforming lives through better eating habits. We make it effortless for Aussies to embrace healthier choices, whether they're on a weight loss journey or simply aiming to maintain a balanced lifestyle. As a team, we pour our passion into crafting meals that are not only nutritious but also bursting with flavour.
What's in it for you?
**Supportive Environment**: Work alongside passionate individuals in our Eastern Creek, Sydney office

**Benefits**: Discount on food products, themed events and family fun day, Employee Assistance Program and discounted private health insurance
**Meaningful Work**: Help provide delicious, healthy meals to time-strapped individuals and those dedicated to wellness
The purpose of the Customer Operations Coordinator is to provide administrative support and exceptional service delivery to the NSW Customer Operations Team.
**About the role**:
Manage high volume outgoing and incoming mail - print labels for mail, attach to envelopes, including menus, coordinate mail collections, facilitate courier collections, liaise with other business units to coordinate deliveries ensuring best service delivery to customers
Oversee efficient coordinator of courier deliveries, liaising with drivers, printing labels, attach coupons to perishable labels, liaise with production and operations team
Order menus via IPG, monitor stock on hand notify and coordinate replenishment
Act as a liaison between customer operations and customers to ensure effective service delivery
Manage process download / bug program function
Update weekly checklists, including printing and distributing
General administrative duties, including regular reporting
**What You'll Bring**:
Highly motivated with a passion to learn, develop and continuously improve process and functions
Ability to undertake a variety of office based administrative tasks
Demonstrate strong administrative skills, coordination skills and excellent attention to detail, achieving a consistently high level of accuracy in all areas
Ability to quickly become proficient with Lite n’ Easy systems, processes and procedures
Extremely well organised, with the ability to prioritise a changing ‘to do’ list and to use initiative as required
Ability to build and maintain positive and productive working relationships with all stakeholders
Comfortable working individually as well as part of the team
Excellent written and verbal communication skills
Effective time management
Proficiency in MS Office
Join Our Team
If you're an Australian Citizen or Resident with a passion for customer service and a drive to make a positive impact, we want to hear from you Take the first step toward a rewarding career with Lite n' Easy.
Lite n' Easy is an equal opportunity employer committed to diversity and inclusion.

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