Customer Experience Agent

2 weeks ago


Melbourne City Centre, Australia Probe CX Full time

At Probe CX, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.

Our people are passionate, dedicated, adaptable and not afraid to have a bit of fun. If you're looking for a diverse team driven by strong, approachable leaders in a fun and dynamic environment, we can't wait to hear from you.

In this role, you will be working on behalf of one of Australia's most prestigious retailers managing a range of customer enquiries in relation to product information, product deliveries, click & collect, online shopping, gift registries, gift cards as well as the client's Rewards program.

Key Details- Multiple start dates commencing 11th September 2023.- Full time (38 hrs per week) and Casual roles available.- Open 7 days and operating Monday to Friday 9am - 6pm and Saturday and Sunday 10am - 5pm. Shifts available across all days giving you flexibility- Hybrid model 2 - 3 days in the offi. Training to be conducted onsite (Melb CBD) with a view to move to a flexible work scenario upon reaching competency.- Benefits Include: access to staff benefits, flexible working arrangements/hours, 24/7 access to a trusted well being and safety support app.

Key Responsibilities-
- Provide customers with informed product and service information and use consultative sales techniques to assist the customer’s purchase/enquiry in one phone call.-
- Achieve daily productivity, KPI’s and AHT targets.

About you

To work from home you will need:
- Windows 10 based PC Monitor/Laptop- i5 processor and 8GB RAM or equivalent- Anti-Virus installed and Windows Defender- Reliable high speed internet connection - no hot spotting or tethering- Headset with a microphone



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