Workflow Support Officer
2 months ago
**Closing date**: Thursday October 10th, 5pm**
**Your new role with Bendigo Bank is just a few clicks away.**
**About the role**
As our **Workflow Support Officer (Internal Dispute Resolution) **you will report to the **Head of Customer Resolution **and will bring your admin experience to support the Internal Dispute Resolution team with triage and workflow to enable them to manager and resolve complaints within effectively and efficiently and within necessary due dates.
Within this role, you will manage the IDR mailbox and load all new cases into LINX whilst you allocate new cases to case managers based on complexity, capacity and due dates. You will furthermore identify priority cases and allocate accordingly whilst ensuring all communication or further requests for information are managed accordingly and in a timely manner
You will play a critical role in managing the phone queue, complete data entry fixes in LINX (if needed), process reimbursements through transaction manager and provide administrational support to the team as required.
**About you**
As our new **Workflow Support Officer (IDR)**, **you will bring the following skills**:
- Excellent oral and written communication skills
- Proficient Microsoft Office skills including Excel
- Ability to make sound and reasonable decisions
- Excellent time management and organisational skills and the ability to use initiative
- Attention to detail
- Relevant experience in complaint management
- Administrational experience
- Understanding of and adherence to the Bank’s corporate values
**We offer flexible work options that put our people first and a hybrid model of minimum x2 days in a local Head Office p/week**
This role is a full time, **permanent,** based at our Adelaide or Ipswich head office locations
**About Bendigo Bank**
With over 7,000 employees, we are Australian’s fifth largest retail bank with a vision our purpose - ‘to feed into the prosperity of our customers and communities, not off it’. We are one of Australia’s most trusted brands and this isn’t something we take lightly, which means Bendigo Bank is the Bank you can be proud to work at
**Our perks and benefits**:
Belong to a wonderful team of people. Know how we know they’re great to work with? They told us Great benefits, work life balance and flexibility
- Bendigo Bank supports ongoing development, with the potential for a portion of education fees being reimbursed by the bank. We want you to be the best version of you, and to help you achieve that
- We know the last few years have been rough, so we have partnered with **Sonder** as our EAP provider that is so much more than just one-on-one counselling. At the touch of a button, you will have access to self-help 24/7 or you can live chat with a team of safety, medical, and mental health professionals to assist with anything life throws at you.
So, what are you waiting for? Come and join the better big bank
**Still in two minds?**
We love the support recruitment agencies give businesses every day, however, we have got this. Our superstar recruiters will reach out to our fabulous panel if we need a helping hand.
-
Workflow Support Officer
2 months ago
Bendigo, Australia Bendigo & Adelaide Bank Full time**Closing date**: Thursday 10th of October, 5pm** **Your new role with Bendigo Bank is just a few clicks away.** **About the role** As our **Workflow Support Officer (External Dispute Resolution) **you will report to the **Head of Customer Resolution **and will bring your admin experience to support the External Dispute Resolution team with triage and...
-
Agribusiness Support Officer
5 months ago
Bendigo, Australia Bendigo & Adelaide Bank Full time**Closing date: Friday** 28th June** **Your new role with Bendigo Bank is just a few clicks away.** As the **Agribusiness Support Officer - Settlements **you will report to the **Team Manager Settlements**. You will assist with developing and maintaining effective relationships with Sales and Distribution staff, whist concurrently liaising with various...
-
Support Officer
1 month ago
Bendigo, Australia Bendigo and Adelaide Bank Full timeClosing date: 29th October 2024 Position Description: Your new role with Bendigo Bank is just a few clicks away. About the role As our Support Officer (Documentation) you will report to the Team Manager and will bring your seasoned administration skills to support with the preparation of legal security documentation including...
-
Agribusiness Banking Support Officer
6 months ago
Bendigo, Australia Bendigo & Adelaide Bank Full time**Your new role is just a few clicks away.** You will bring to this role a continuous improvement mindset and knowledge of lending (consumer at a minimum, with business or agribusiness lending knowledge or experience highly regarded), end to end lending processes and account opening procedures. You are the type of person who loves detail and has highly...
-
Disability Support Coordinator
4 weeks ago
Bendigo, Victoria, Australia Hearth Support Services Full timeHearth Support Services is a NDIS Registered Service Provider seeking a skilled Relationship Manager to join our team at our Bendigo office.We strive to create an environment that nurtures, supports, and engages with our participants and support workers to consistently provide the highest standard of care.About the role:The Relationship Manager will be the...
-
Disability Support Coordinator
4 weeks ago
Bendigo, Victoria, Australia Hearth Support Services Full timeHearth Support Services is seeking a passionate and enthusiastic Relationship Manager to join our team at our Bendigo office.We are committed to creating an environment that nurtures, supports, and engages with our participants and support workers to consistently provide the highest standard of care.About the role:As a central point of contact for support...
-
Disability Support Coordinator
4 weeks ago
Bendigo, Victoria, Australia Hearth Support Services Full timeHearth Support Services is seeking a passionate and enthusiastic Relationship Manager to join our team at our Bendigo office.We are committed to creating an environment that nurtures, supports, and engages with our participants and support workers to consistently provide the highest standard of care.About the role:As a central point of contact for support...
-
Experienced Behaviour Support Practitioner
6 months ago
Bendigo, Australia Hearth Support Services Full timeOpportunity to take the next career step with a growing service - Flexible working arrangements, family friendly, great technology, and professional development - Above award competitive salary plus Super **_Seize this rare opportunity to be a part of a growing supportive interdisciplinary team within a highly respected and progressive disability...
-
Bendigo, Australia Environment Protection Authority Full timeLocation: North West Region | Bendigo Job type: Full Time - Fixed Term Organisation: Environment Protection Authority **Salary**: $86,691 - $93,275 Occupation: Environment Reference: 993 - **VPS 3.2 | **Regional Victoria Based - North West Region - Fixed Term**, Full time Opportunity until 18 June 2025** **About the Organisation** EPA works to prevent...
-
Disability Support Services Coordinator
4 weeks ago
Bendigo, Victoria, Australia Hearth Support Services Full timeAbout the Role:We are seeking a highly skilled and compassionate Relationship Manager to join our team at Hearth Support Services.As a central point of contact for support workers and participants, this role is core to what makes us different to other support providers.Key Responsibilities:Creating and continuously developing relationships between...
-
Deceased Accounts Officer
6 months ago
Bendigo, Australia Bendigo & Adelaide Bank Full time**Position Description**:Deceased Estates - Deceased Accounts Officer_102020 (9).pdf **Your new role with Bendigo Bank is just a few clicks away.** As our **Deceased Accounts Officer **you will report to our **Team Manager - Deceased Estates **with key responsibilities relating to providing professional, timely and high-quality administrative support to...
-
Assessment Officer
6 months ago
Bendigo, Australia Bendigo & Adelaide Bank Full time**Your new role with Bendigo Bank is just a few clicks away.** As our new **Assessment Officer** you will bring the following skills: - Previous experience and knowledge of residential lending incl. loan securities, land titles and other forms of property legislation, stamp duty legislation and practices is highly desirable. - Experience in a loan...
-
Disability Support Program Coordinator
2 weeks ago
Bendigo, Victoria, Australia Hearth Support Services Full timeHearth Support Services is a rapidly growing NDIS Registered Service Provider committed to creating an environment that nurtures, supports, and engages with our participants and support workers.We strive to consistently provide the highest standard of care through fostering and cultivating long-term and sustainable relationships.About the Role:As a central...
-
Deceased Accounts Officer
3 months ago
Bendigo, Australia Bendigo and Adelaide Bank Full timeDeceased Accounts Officer **Closing date**:Tuesday 3rd September** **Position Description: Deceased Estates - Deceased Accounts Officer_102020 (9).pdf** **Your new role with Bendigo Bank is just a few clicks away.** As our **Deceased Accounts Officer **you will report to our **Team Manager - Deceased Estates **with key responsibilities relating to...
-
Customer Support Officer
1 month ago
Bendigo, Australia Bendigo and Adelaide Bank Full timeCustomer Support Officer **"It begins at Bendigo Bank"** **We've never been 'just a bank'. Just like you should never be 'just an employee'.** **We're united in our belief that in** **banking, better can be bigger, and together we're making it happen.** **About the opportunity** As a **Customer Support Officer,** you will support the business objectives...
-
Customer Service Officer
2 months ago
Bendigo, Australia Support Services - InfraBuild Full time**About the role**: ARC, a reputable steel fabrication company, is currently seeking a Customer Service Officer to join our tight-knit team at the Bendigo branch where you will be working closely with sales and operations to deliver an outstanding customer experience. This position would be a suitable opportunity for someone looking to build on their...
-
Agribusiness Support Officer
4 weeks ago
Bendigo, Australia Bendigo & Adelaide Bank Full time**Position Description**:Agribusiness Support Officer Settlements_PD 072024 (2).pdf **Your new role with Bendigo Bank is just a few clicks away.** **About the role** As the **Agribusiness Support Officer **you will report to the **Team Manager**. You will record and action transactions in an efficient and effective manner. The team aim to deliver a...
-
Behaviour Support Practitioner
6 months ago
Bendigo, Australia Hearth Support Services Full timeHearth Allied Health is a growing Allied Health NDIS registered business, and we are offering a unique opportunity for you to be a part of a friendly growing Behaviour Support and Allied Health team. - Our aim is to provide the opportunity to build capacity within Behaviour Support and to support dedicated clinicians to accelerate their learning and their...
-
Agribusiness Support Officer
3 months ago
Bendigo, Australia Bendigo & Adelaide Bank Full time**Closing date**: Thursday 12th September** **Your new role with Bendigo Bank is just a few clicks away.** As the **Agribusiness Support Officer - Settlements **you will report to the **Team Manager Settlements**. You will assist with developing and maintaining effective relationships with Sales and Distribution staff, whist concurrently liaising with...
-
Business Support Officer
5 months ago
Bendigo, Australia HAYS Full timeBusiness Support Officer **Your new company** Our client is a locally owned and operated company supplying quality products and services. They are the supplier of choice for many small, medium and large businesses and retail customers. Our Client three divisions that allow them to provide high quality products and professional expertise for a wide range...