Workflow Support Officer

2 months ago

Bendigo, Australia Bendigo & Adelaide Bank Full time

**Closing date**: Thursday October 10th, 5pm**

**Your new role with Bendigo Bank is just a few clicks away.**

**About the role**

As our **Workflow Support Officer (Internal Dispute Resolution) **you will report to the **Head of Customer Resolution **and will bring your admin experience to support the Internal Dispute Resolution team with triage and workflow to enable them to manager and resolve complaints within effectively and efficiently and within necessary due dates.

Within this role, you will manage the IDR mailbox and load all new cases into LINX whilst you allocate new cases to case managers based on complexity, capacity and due dates. You will furthermore identify priority cases and allocate accordingly whilst ensuring all communication or further requests for information are managed accordingly and in a timely manner

You will play a critical role in managing the phone queue, complete data entry fixes in LINX (if needed), process reimbursements through transaction manager and provide administrational support to the team as required.

**About you**

As our new **Workflow Support Officer (IDR)**, **you will bring the following skills**:

- Excellent oral and written communication skills
- Proficient Microsoft Office skills including Excel
- Ability to make sound and reasonable decisions
- Excellent time management and organisational skills and the ability to use initiative
- Attention to detail
- Relevant experience in complaint management
- Administrational experience
- Understanding of and adherence to the Bank’s corporate values

**We offer flexible work options that put our people first and a hybrid model of minimum x2 days in a local Head Office p/week**

This role is a full time, **permanent,** based at our Adelaide or Ipswich head office locations

**About Bendigo Bank**

With over 7,000 employees, we are Australian’s fifth largest retail bank with a vision our purpose - ‘to feed into the prosperity of our customers and communities, not off it’. We are one of Australia’s most trusted brands and this isn’t something we take lightly, which means Bendigo Bank is the Bank you can be proud to work at

**Our perks and benefits**:
Belong to a wonderful team of people. Know how we know they’re great to work with? They told us Great benefits, work life balance and flexibility
- Bendigo Bank supports ongoing development, with the potential for a portion of education fees being reimbursed by the bank. We want you to be the best version of you, and to help you achieve that
- We know the last few years have been rough, so we have partnered with **Sonder** as our EAP provider that is so much more than just one-on-one counselling. At the touch of a button, you will have access to self-help 24/7 or you can live chat with a team of safety, medical, and mental health professionals to assist with anything life throws at you.

So, what are you waiting for? Come and join the better big bank

**Still in two minds?**

We love the support recruitment agencies give businesses every day, however, we have got this. Our superstar recruiters will reach out to our fabulous panel if we need a helping hand.

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