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Technical Service Delivery Manager

4 months ago

Canberra, Australia CYOS Solutions Full time

**Application closing date**: Wednesday, 20 March 2024 - 11:59pm, Canberra time (in Canberra)

**Estimated start date**: Wednesday, 01 May 2024

**Location of work**: ACT

**Working arrangements**:The work is to be performed at the offices of Services Australia in the respective city. Some remote working arrangements may be considered on a case to case basis.

**Length of contract**: Until 30 June 2025

**Contract extensions**: 2 x 12 months

**Security clearance**: Must have Negative Vetting Level 1

**Rates**: $120 - $160 per hour (inc. super)

Services Australia is seeking a Technical Services Delivery Manger will oversee all aspects of project delivery by managing budget, scope and schedule whilst maintaining a high level of key stakeholder engagement and guide relevant projects through project delivery. Cyber Security and Infrastructure background is an essential requirement for this role.

Primary Technologies:

- Windows Server
- Windows Desktop
- Applications Packager
- Rapid 7
- Broadcom Data Centre Security Engineer

Key Tasks/Duties/Requirements:

- Maintain visibility of project work, track progress and adhere to strict quality and change management process.
- Manage resource capacity in the Project team, Risk Management and undertake project planning and execution for complex cybersecurity focused programs of work.
- Establish and continuously improve the project lifecycle, including engagement and collaboration across all areas to ensure successful delivery of projects.
- Collaborate with stakeholders to provide technical guidance, and effectively communicate the progress and status of projects.

**Essential Criteria**
- Minimum 3 + years knowledge and experience implementing the Australian Signals Directorate (ASD) Essential Eight and the applicable Information Security Manual controls to achieve Maturity Level One in a complex ICT Environment, and/or Significant knowledge and experience implementing the Microsoft 365 product suite or similar digital transformation projects in a complex ICT Environment.
- Minimum 3 + year's experience and knowledge in delivering Cyber Security and assurance projects, including managing project scope, schedule, budget constraints and providing support to clear issues blocking delivery.

**Desirable Criteria**
- Experience working with and influencing internal and external stakeholders and partners to minimise the organisation change impact in order to successfully implement Cyber Security mitigations.
- Proven track record in leading technical teams and managing cross-disciplinary technical programs, from project definition to product delivery/demonstration.
- Experience in the management of Microsoft Windows Desktop and Server Operating Systems environments.
- Personal resilience and flexibility to deal with ambiguity and conflicting priorities to successfully deliver under pressure within a challenging environment.