Member Services Officer

1 month ago

Adelaide Region SA, Australia Hostplus Full time

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- ** Job no**: BKHC8
- ** Category**: Insurance Operations, Service

**Acknowledgement of Country**:
Hostplus acknowledges the Traditional Owners of the land, sea and waters, of the area that we live and work on across Australia. We acknowledge their continuing connection to their culture and pay our respects to their Elders past, present and emerging.

**About us**:
At Hostplus, we passionately provide our over 1.7 million members with the best possible service; constantly looking for new ways to deliver better value while helping members get the most out of their super. We are inspired to help our members achieve greater security for their future and ensure they retire with dignity.

Your role at Hostplus will give your career meaning, whether you're in marketing, financial advice, operations or any of our other divisions - you'll be contributing to ensuring our members retire with the best possible outcomes, and what better feeling is there than knowing your role helps someone to retire with dignity and security?

**About the role**:
As a Member Services Officer your main purpose will be to assist and educate our members in a face-to-face capacity, by providing outstanding service and support in our unique educational Super Hub. You will have the opportunity to drive changes and articulate opportunities to better service our members and employers. Our Super Hub currently operates 8.30am to 5pm, Monday to Friday with a small close-knit team. These important services include general super and tax topics, opening new accounts, eligibility criteria for various benefits, and calculation of benefits to name a few. The role will also involve providing support to Employers when required. You will also participate in programs across the operating portfolios to share the knowledge and experience of our member and employers.

**About you**:

- Proven experience delivering exceptional customer service experiences in a retail or a call centre environment (previous experience in banking or financial services being highly advantageous)
- Experience in understanding complex concepts and being able to explain them in simple terms;
- Experience working in a busy team environment and prioritising to meet deadlines;
- Proven experience in building rapport with internal and external customers;
- A knowledge of superannuation and/or insurance and/or advice models will be advantageous
- A friendly, caring, can
- do approach to work is a must.
- RG146 certification or be able to successfully achieve competency within twelve (12) months of commencement

**Why work for us**:
Our employees are passionate about what we do and are proud to be part of an organisation which helps everyday Australians achieve a brighter future. We value diversity of thought and have an open and flexible workplace. Some industry leading benefits we offer include:

- 15% superannuation.
- Access to subsidised financial advice.
- Salary packaging.
- Excellent EBA based conditions eg: paid parental leave, long service leave at 5 years, additional leave over Christmas shutdown.

**How do I apply?**

We are passionate about creating an inclusive workplace that promotes and values diversity. We believe diversity of thought, background and experience strengthens relationships and delivers meaningful benefits to our people, our members, and the communities we operate in.

**We Care**: We care about our work, our clients and colleagues.

**Better Together**: We’ve got each other’s backs, and we never walk alone.

**Go For it**: We are optimistic, and we focus on solutions, not problems.

**Keep it real**: We are honest, genuine, straightforward and transparent.

**Be Proud**: We are proud of who we are and the work we do every single day.

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