Aps6 Service/ux Designer

6 months ago

Adelaide Region SA, Australia DFP Recruitment Services Full time

**Job description**:
Our Federal Government client is currently seeking an APS6 Service/UX Designer to join the team within a Federal Government Agency based in the Adelaide CBD. This is a growing office with a professional and supportive culture focused on supporting students.

**Responsibilities may include but are not limited to**:

- Managing and coordinating the development, implementation and evaluation of service improvements and solution design projects
- Delivering design solutions that strike the right balance between the big picture and crucial details
- Utilising a wide range of standard service design methods (e.g., storyboards, process flows, service blueprints and user journey maps etc.) and creatively adapting them to different contexts you encounter
- Creating wireframes, prototypes, and visual designs that effectively communicate design concepts and solutions
- Conducting design workshops, presentations and user research to communicate design concepts and gather feedback from stakeholders
- Working collaboratively with cross-functional teams including developers, product managers, and stakeholders
- Undertaking user acceptance testing to support upgrades and implementation, as required
- Participating in a multi-disciplinary team and contributing to deliverables to support the objectives of the team
- Contributing to the implementation of office wide ICT projects
- Providing support to team members, development and test teams, from a UX/UI perspective
- Providing back-up support to other team members if needed during peak times.
- Qualifications and/or extensive experience in user-centric and service design
- Proficiency in design tools such as Figma or similar software to create wireframes, prototypes and visual designs
- Demonstrated skills in service/customer journey mapping, blueprinting and business process analysis
- Experience conducting qualitative user research and leveraging data to measure the efficacy of system and process designs
- Proven ability to deliver project and operational deliverables within deadlines while managing multiple priorities
- Demonstrated analytical and problem-solving skills including the resolution of issues by zooming out to see the big picture and diving in to deliver important details
- Strong verbal communication skills, including the ability to present and articulate concepts to both technical and non-technical staff to achieve results
- Proven team player who can work effectively in an agile environment while being proactive and self-motivated.

This role is at the APS6 level equivalent offering $56.18 per hour + 11% super. The rate of pay is casually loaded, as you will not be accruing annual or sick leave.

As this role is within the Federal Government, applicants are required to be Australian Citizens to be considered.

If you are interested in this role, please APPLY NOW or call Tyler Waterhouse on 8400 4433 for more information.

Note: You may be required to provide evidence of your COVID-19 vaccination status.

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