Information Technology Officer

3 months ago


Shellharbour, Australia 2. Shellharbour City Council (Active Recruitment) Full time

Join our IT team to provide dedicated and efficient technology solutions assisting with level 1 and 2 technical support for Council's desktops, laptops, mobile devices, multifunction printers, voice technology and corporate software. The service desk team provides support via phone and self-service portal, ensuring a high level of customer satisfaction and continuous improvement in service delivery.

A focus of the role includes providing Level 1 support for our ERP solution, TechnologyOne's powerful OneCouncil, providing opportunities to learn and develop skills in this area. You will be part of a team responsible for troubleshooting and resolving queries, escalating issues when necessary, and maintaining accurate records of incidents and requests.

You will have excellent communication and problem solving skills to deliver a quality service to a diverse base of approximately 400 users. Be part of an inclusive team providing support, ensure a high level of customer satisfaction and continuous improvement in service delivery.

We are a dynamic and high performing group of Information Technology professionals who continually aim to deliver customer first and customer focused technology outcomes.

A role that provides the right person the opportunity to work with the latest and most modern technology and systems delivering innovative solutions to internal and external customers in a vibrant and dynamic technology environment.

Located in a state of the art office building in the Shellharbour City Centre that provides access to exceptional facilities and a modern progressive office environment which promotes Collaboration and Innovation.

**About us**:
Shellharbour City, located in the Illawarra region, is just 80 minutes south of Sydney and is home to over 76,000 people in a city that spans 154 square kilometres. It's an area of great natural beauty - stretching west from the picturesque coastline to rolling pastures, set against the majestic backdrop of the Illawarra escarpment.

Our dedication to be financially sustainable in an evolving environment, while striving for a great organisational culture and committing to employing staff who embrace our Core Values, has made Shellharbour City Council an employer of choice.

We have been recognised with a wealth of state and national awards in 2019, 2020 & 2021 including our 5 star Civic Centre building, Museum space and City Library, Winner in 2021 for Small Regional Airport of the year, and recently being presented an AR Bluett Memorial Award for Most Progressive Metropolitan and Regional Council in NSW.

**We offer**:
Shellharbour City Council offers a high performing and sustainable organisation to deliver outcomes for the community through leadership, collaboration and innovation. We have exciting, rewarding career opportunities and flexible working arrangements and work/life balance in a relaxed coastal lifestyle.
- Permanent full time, 35 hours per week with access to flexi-time
- Commencing salary range from $65,965 - $70,002 per annum
- Plus 11.5% superannuation
- Great culture with a strong, values led and progressive team
- Access to local government benefits such as; LSL after five years, three weeks sick leave per annum, Fitness Passport, Provident Fund activities etc.

For further information about the position, click **here** for the position description.

**Contact**: Marcos Baez, Manager Information Technology on 4221 6027.

**Closing date**: Tuesday, 17 September 2024 at 11:30pm.

Your Resume and qualifications can be attached on the NEXT page.

For further information about the selection process including tips on how to address the selection criteria, please view our Guide To Applying.

Shellharbour City Council are an equal opportunities employer and promote the following;
We are a workplace free from discrimination and harassment. It is the responsibility of all employees to ensure that they treat our Community, Councillors, Customers and each other with respect and professionalism without regard to non-relevant criteria or distinctions.

We are committed to being a Child Safe Organisation. Our commitment promotes the rights of all children and young people to be safe from harm when interacting with our services and spaces. To realise our vision for a child-safe Shellharbour, we know that we must work together to ensure our children are given every opportunity to be safe, happy and thrive.

**_ Our core values of Collaboration, Accountability, Integrity, Respect and Sustainability represent who we are and what we expect of one another._**

**_ To work with us, you must be committed to role modelling our core values._



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