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Participant and Program Officer

2 months ago

Melbourne, Australia HOBAN Recruitment Full time

An exciting opportunity for an individual to lead and manage the participant experience alongside program management teams who lead the delivery of the professional learning

**What's in it for you**
- State Government Department
- 38 hours per week
- 3-month contract, with possible extension
- $57.63 per hour + Superannuation

**Duties and Responsibilities**:

- Manage all elements of the scheduling of programs to ensure coherent course delivery across all programs over multiple years
- Meeting the needs of our clients and delivering our participation-related key performance indicators
- The role focuses on consistency in participant experience and scheduling across all professional learning offerings

**Requirements and Qualifications**:

- Demonstrate a high level of initiative
- Experience and knowledge in program management with a focus on customer service
- Demonstrate the ability to be flexible and responsive to the changes and needs of the Academy's participants
- Experience in providing high quality customer service, including a client-focused attitude that supports coherent course schedules and support for individual learner journeys
- Proficiency in technology systems for coordinated work across teams and sites to create a single view of our clients
- Flexibility and skills in building seamless relationships with program management teams
- Defines and implements business processes and ways of working for consistent business functions across teams, including online and across sites

**To apply, you must be an Australian Citizen or Permanent Resident, and be willing to undertake and maintain a current National Criminal Records Check and a Working with Children's Check

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