Manager - Participant and Program Support

3 weeks ago

Melbourne City Centre, Australia Department of Education Full time

An exciting opportunity to join our team and play an important role in the Victorian Academy of Teaching and Leadership (Academy).
At the Academy, we are passionate about meaningful and exciting work that has an impact on education and student outcomes. Our shared purpose is to create and offer evidence-informed professional learning programs, events and initiatives designed to take Victoria's highly skilled teachers and school leaders from great to exceptional and advance the quality and status of teaching and school leadership.
We care about the quality of our work, demonstrate collective responsibility for continuous improvement and support each other to do the very best we can every day to achieve our goals.
The Academy is a learning organisation that provides opportunities for employees to grow. We have a positive culture that we are building together, where people feel supported, valued, and heard.
PURPOSE OF THE TEAM The Academy's Participant and Program Support team is to ‘know our participants' and support their individual learning journey. The team delivers this through high quality participant service for all enquiries and supports programs in a triaged/tiered approach across all offerings and sites to ensure an optimal learning experience.
PURPOSE OF THE ROLE The focus of this role is to lead a high performing PPS team. The team is responsible for the scheduling of current and future programs to ensure a coherent course schedule - including over multiple years - that meets the needs of our clients and acquits our participation-related key performance indicators. This role leads the unit to deliver high-quality customer service across the organisation (across all sites and online). It defines consistent ways of working for all teams. The manager is responsible for brokering the unit's resources into program management teams to support consistent, flexible, and efficient program delivery as the course schedule progresses throughout the year.
This position requires the successful applicant to demonstrate, and drive evidenced informed practice and thought leadership in participant management. This will ensure the Academy delivers on its objectives and functions. The PPS team will use a quality management driven approach in end-to-end participant engagement and participant data management. It will work collaboratively with partners to identify participant needs.

**Key accountabilities for this role include**:

- Direction setting and supervision
- Individual performance management
- Stakeholder management
- Strategic and business planning and reporting
- Thought leadership and provision of expert advice

This position is fixed term to 30 June 2025.
Applications close Midnight Wednesday 22nd May 2024

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