Advanced On-site Technician

2 weeks ago


Canberra, Australia Fujitsu Full time

Location:
- Canberra - Australian Capital Territory- Date Published:
- 29-Jun-2023- Job Reference:
BH-145955

**Onsite Technician**

**We are Fujitsu**

We use technology to make happier lives. We are a global leader in technology and business solutions that transform organisations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our customers.

**About the role**

**Note: You must be an Australian Citizen and have minimum of Baseline Clearance**
- Promptly respond to and resolve incidents and service requests within agreed timelines, ensuring we meet our commitments to you. If any delays occur, we will report them promptly as part of our breach reporting process.
- Safely handle the relocation, deployment, and decommissioning of hardware while maintaining the integrity of your data in our configuration management database.
- Take care of the maintenance and organization of your physical infrastructure, including desktop equipment, peripherals, telephony, print devices, and audio/visual conferencing equipment.
- Keep you updated on the progress of your case and promptly notify you of any delays, effectively managing your expectations.
- Log and maintain all customer interactions and activities in the appropriate IT service management tool.
- Promptly escalate any operational issues to ensure they are addressed in a timely manner.
- Maintain a positive "CAN DO" approach to work, tackling tasks with enthusiasm and determination.

**About you**
- Minimum of 6 months experience providing support for End User Devices, including remote support.
- Proficient knowledge of hardware/software and peripherals at Level 1 and Level 2, such as laptops, notebooks, workstations, desktop PCs, printers, media, audio-visual equipment, Bring Your Own Device (BYOD), and mobility including Operating Systems (Windows 7 through 10, Windows 11), Microsoft Office (2007 through 365), antivirus software, and systems support in small to medium-sized businesses.
- Minimum Baseline clearence

**Why Fujitsu?**

We are an organisation with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity, equity and inclusion. We constantly push ourselves to do better and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full selves to work. We call this
- **Be Completely You.**
- We put people first. We believe in the power of diversity to drive innovation and our Work180 accreditation, AWEI Gold Employer status and Rainbow Tick certification for LGBTI+ inclusion show that we value an inclusive culture.
- We offer tailored career paths across our global organisation to support your professional and personal growth.
- Our customers trust us. We have an excellent reputation across the region and globally.
- Best in class reward and recognition programs - flexible work, volunteering leave and more.
- We live our values of aspiration, trust and empathy, all day, every day.-
**_For Security cleared roles - PLEASE NOTE:_**
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