Audio Visual Technician

2 weeks ago


Canberra, Australia Australian Federal Police (AFP) Full time

EMPLOYMENT TYPE - Ongoing Full time

LOCATION - ACT

AFP BAND & SALARY - Band 05, $92,243.00 - $99,929.00 and Band 06, $99,929.00 - $110,255.00

JOB REFERENCE NUMBER - 10826

This advertisement is to fill current vacancies and create a merit pool for future ongoing vacancies arising over the next 12 months.

Did you know?

The mission of the Australian Federal Police is to provide dynamic and effective law enforcement to the people of Australia. It provides policing throughout Australia in relation to the prevention and detection of crimes against the Commonwealth, its laws and integrity, and community police services to the Community of the ACT.

Working for the AFP provides you with a diverse and rewarding career. Whether you immerse yourself in a position on the frontline, or provide critical operational or professional support, the work you do makes a big impact to the people of Australia.

We recognise your contribution to our workforce and offer generous remuneration and conditions including:
Six weeks (30 days) of paid annual leave per year + additional paid Christmas stand down
4 extra mandatory leave rest days per year
18 days of paid personal leave per year
Generous superannuation of 15.4%
16 weeks of paid maternity leave (after 12 months of service) + an additional 36 weeks of maternity leave without pay
Generous salaries and incremental salary progression governed by the AFP Enterprise Agreement
Flexible and hybrid working arrangement that provides work/life balance
Access to ongoing training and development to support ambitions

What is the role?

Applications are sought from suitably qualified applicants wishing to be considered for the role of Audio Visual Technician - Operational Science and Technology.

Operational Science and Technology (OS&T) provides critical standalone and integrated audio-visual solutions in operational and corporate facilities. The Audio Visual Support Technician will assist OS&T in maintaining the AFP’s audio-visual environment to facilitate and service high-level system stability. The position requires a combination of technical knowledge and relationship skills as it will be the technicians responsible to efficiently running day-to-day audio-visual operations.

You will also be required to contribute to the achievement of outcomes in accordance with the regulatory framework, the AFP Code of Conduct and the AFP Governance Instruments. It is expected that the successful applicant will deliver on the core responsibilities and meet any requirements of the position as outlined below.

What will you do?

The Unified Communications Team is seeking an Audio-Visual Technician to provide first line support and technical assistance to the AFP’s audio-visual systems. Considered planning & advice, service improvement implementation, incident response and ongoing BAU support will form part of the technician role.

A very keen interest in Audio-Visual systems and workplace collaboration technologies
Excellent customer service skills to work with both internal customers and external vendors
On-site or remote client support & troubleshooting
Ability to adapt to varying situations and remain focused, friendly and calm when dealing with customers
Willingness to work flexible hours as required
Strong organization skills, attention to detail and the ability to multi-task
Effective communication, troubleshooting, and problem solving skills
Essential Requirements

You must be an Australian Citizen.
A Negative Vetting 1 security clearance or the ability to obtain one.
Industry Certification in audio-visual systems or demonstrated experience.
Knowledge and technical skills in audio visual system management, including practical experience (or an ability to adapt to) in some/many of the following technologies:
Experience with Crestron, AMX and/or Extron
Experience with IPTV systems
Experience with integration of audio-visual, unified communication and video conferencing equipment
Sound fault finding methodology
Understanding of basic networking
Understanding of audio visual management systems - Crestron Fusion, AMX RMS, Extron Global Viewer
Project delivery experience and skills in developing, specifying and delivering audio-visual capabilities.
Satisfactory proof of vaccination status will be required before an offer of employment is made.
Desirable Requirements

Experience delivering audio visual services to an organisation will be highly regarded.
Demonstrated written and oral communication, including the ability to communicate clearly, consult, negotiate and liaise with colleagues and clients.
Ability to work under pressure.
Additional Information
National travel may be required.
This position has been advertised in multiple locations however, the role is located in Canberra, ACT. Successful applicants must be willing to relocate to Canberra.
Selection Criteria

Band 5

Organising your work, making sound decisions and achieving outcomes
Communicating and working effectively with othe


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