Case Consultant

2 weeks ago

Docklands, Australia MLC Life Insurance Full time

MLC Life Insurance. We have been protecting the lives of Australians for over 130 years. We respect the role we play in providing peace of mind for our customers, and we never lose sight of it.

**The Role**:
Do you need a change from clinical work or from working towards billable hours?

Are you looking to advance your career utilising your allied health or claims background in an alternative setting to make a real difference in people’s lives?

Do you have a personal injury background and are looking for an opportunity to broaden your horizons in Life Insurance?

Are you ready to invest in the next step in your career in life insurance?

Do you have a proven track record in your career of using exceptional soft skills and critical thinking to motivate people?

**_ This exciting role in life insurance is for you_**

As a Case Consultant you will be working collaboratively with a multidisciplinary team of professionals to support our customers at their most vulnerable time. The team support each policy holder and member through the claims process and recovery pathway to return to health or best of life with integrity, fairness and compassion. They strive to make the right decisions and support ethical and fair outcomes.

We are currently recruiting for Case Consultants to join our dynamic team in Melbourne, North Sydney and Brisbane. You will manage a portfolio of claims to finalisation, with a customer centric focus that may include ongoing interactions with customers, corporate employers, industry funds, allied health professionals, intermediaries and shared services.

Your responsibilities include but are not limited to:

- Managing claims from initial assessment through to claim closure;
- Working to individual & team SLAs ensuring our customers get the support they need during their time of need;
- Collaborating with our Consultants and Quality Assessors to improve the outcomes for our customers;
- Building and maintaining relationships with third party stakeholders (employers, medical practitioners etc).
- Ensuring every interaction is conducted with empathy and respect;
- Contributing to system and process improvements; and
- Maintaining our risk and compliance measures.

**About You**:
**_ Must have:_**
- 1-2 years’ experience working in a customer service environment;
- Ability to establish rapport and build meaningful relationships;
- Experience in working in a highly collaborative environment; and
- Resilient and outcomes focussed.

**_Desired:_**
- At least 1 years’ experience working in a CTP/WorkCover environment;
- Allied Health qualification and/or occupational rehabilitation experience;
- Knowledge of claims processes, definitions under policies and techniques in claims investigation;
- Other Relevant tertiary qualifications (accounting, legal, business etc);
- Some experience in managing claims, particularly in the Allied Health & Rehabilitation Sectors.

**Our Purpose**

MLC Life Insurance is one of Australia’s leading life insurance specialists and a member of the Nippon Life Insurance Group, one of the world’s leading insurers. We are guided by our simple purpose: ‘A Promise for Life’. We provide almost 1.2 million Australians with reassurance that they and their loved ones will be supported when they need it most. It’s a promise that provides peace of mind and helps them sleep at night.

Our purpose is supported by Our Values of Do What’s Right, Deliver Together, Make it Simple, Own it and Aim High. It’s how we work together and behave every day in every interaction with our customers, partners and each other that defines who we are.

**Our Strategy**

Our strategy puts our customers at the centre of our ambition to be Australia’s leading and most trusted life insurer. It is through the commitment, energy and talent of everyone at MLC Life Insurance, working together, that we make a positive contribution to the lives of our customers. To support all of us to be at their best every day, we offer a flexible, hybrid work environment centred on development, wellbeing, recognition and contribution.

With more than 1500 people nationally, we believe our success is built on the unique contribution of our people. Diversity and Inclusion is core to what we believe in and who we are. We aspire for everyone at MLC Life Insurance to feel valued and respected for who they are.

**_ Why Choose Us?_**

At MLC Life Insurance, you will have the opportunity to:

- work with a WGEA cited Employer of Choice for Gender Equality
- enjoy flexible, hybrid work options and an inclusive environment where everyone is respected and valued for who they are and their unique contribution
- embrace a culture of customer centricity and an ambition to be Australia’s leading, most trusted Life Insurer
- access a range of benefits including competitive salary, lifestyle leave, two days volunteer leave every year, recognition of service milestones
- We offer an extensive and supportive training pr

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