Manager (Service Management Office)

3 weeks ago


Brisbane, Australia Transport and Main Roads Full time

In the role of Manager (Service Management Office), you will lead the IT Service Management (ITSM) function for the Department of Transport and Main Roads (TMR). You will provide leadership and guidance across the organisation on ITIL best practices to ensure effective, reliable, and efficient IT Services are delivered.
You will manage a team of Practice Leads across numerous verticals and take ownership for TMRs ITSM tool. You will be an active member of an integrated and supportive management team that works collaboratively to continuously improve the Information Technology Branch (ITB), supporting IT teams to be successful.

**Some of your responsibilities will include**:

- Lead and manage a high-performance team of IT Service Management specialists to deliver and continuously improve their practices to contribute to the overall success of IT in TMR.
- Provide specialist, authoritative advice on ITSM practices or tools across TMR and lead improvement projects within ITSM remit.
- As product owner for TMR's IT Service Management tool you will collaborate with stakeholders to maintain the roadmap including key upgrades to support self-sufficiency, IT operations, and effective governance.
- Lead senior level executive meetings including the IT Service Management Steering Committee, engaging with leaders on ITSM continuous improvement activities and develop ITSM strategies for discussion and approval.
- Provide leadership for ITSM practices including management of priorities and workload in an Agile workplace whilst providing leadership on operational matters.

**What we're looking for**:

- Experience in planning, organising, influencing, and delivering against ITSM best practice in a complex IT environment.
- Experience in an ITIL led organisation, understanding how the various practices integrate with each other.
- Understanding of ITSM tools (ServiceNow experience highly regarded) and their applicability and benefit to a large organisation.
- Ability to work beyond siloes as part of a broader management team to achieve the goals of the organisation.

**Benefits**:

- Free on-site parking or an 8 min walk to Carseldine train station
- Peaceful and leafy surrounds in Carseldine
- Flexible working options
- Inclusive and supportive workplace culture
- Great learning and development opportunities
- 12.75% employer superannuation contribution
- 17.5% annual leave loading

Applications to remain current for 12 months.
**Job Ad Reference**: QLD/549152/24
**Closing Date**: Monday, 18 March 2024This work is licensed under a Creative Commons Attribution 3.0 Australia License.



  • Brisbane, Australia My Plan Manager Full time

    Values driven organisation dedicated to ensuring clients live their best lives. - Growth based role with a key focus on building meaningful relationships. - Implement and drive your own client acquisition strategy for QLD. My Plan Manager are a community and values driven organisation who offer individualized financial management to those who are...

  • Property Manager

    1 month ago


    Brisbane, Australia The Onsite Manager Full time

    **Property Manager - High Rise Environment**: **$70k Plus Entitlements**: **Full Time Management employment, Greater Brisbane Region**: WE ARE HIRING EXPERIENCED PROPERTY MANAGER/S TO JOIN OUR MANAGEMENT TEAM This role requires an experienced Property Manager for an ongoing assignment. The properties are all in a resort-style inner city complex of Brisbane....

  • Building Manager

    2 weeks ago


    Greater Brisbane QLD, Australia The Onsite Manager Full time

    **Building Manager**: **$ 140,000 Annum**: **Full Time Management employment, Greater Brisbane Region**: Contractor Duties and Responsibilities: - Provide high-quality maintenance of the common property of premium residential complex in South Bank, including gardening, ground keeping, and general upkeep. - Employ and manage necessary staff for maintenance...


  • Brisbane, Australia Queensland Police Service Full time

    **Your Key Accountabilities**:The core capability requirements for this role are**: - Identify internal training needs and overview the development and delivery of training and/or support to relevant departmental officers as necessary. - Provide coordination, support and strategic advice on matters relating to ministerial and parliamentary matters to the...


  • Brisbane, Australia CRUX Management Services Full time

    Flexible work options - flex day model - Monthly RDO - an extra 12 days off per year - Full time permanent position We are currently seeking a highly motivated and experienced NDIS Plan Management Business Development Officer to join our team. As the Business Development Officer, you will be responsible for building and growing our Plan Management business...


  • Brisbane, Australia Parliamentary Service Full time

    Do you want to work in a prestigious and historic institution that supports the Queensland Parliament? If so, you might be the perfect fit for our Employee Services Officer role! We are looking for an Employee Services Officer to join our Payroll Services team at Parliamentary Services. You will be responsible for processing payroll and personnel related...


  • Brisbane, Australia Office of Industrial Relations Full time

    Key responsibilities - Third level support for approved software and hardware for the OIR in accordance with Managed Operating Environment (MOE) and Standard Desktop guidelines. - Contribute to the effective management of ICT services through the support of: o extensive local area networkso personal computers and associated peripheralso various iOS deviceso...


  • Brisbane, Australia Parliamentary Service Full time

    **About us**: Parliamentary Catering Services provides innovative and cost-effective catering services for Members of Parliament, official guests, staff of the Parliamentary Service and approved guests. Catering Services operates in a semi-commercial environment within the public sector. A unique opportunity exists at Queensland Parliament for a Catering...

  • Assistant Manager

    7 days ago


    Brisbane, Australia Public Trust Office Full time

    About the role An exciting permanent opportunity has opened for a customer focused Assistant Manager to join the Customer Experience and Delivery team at Public Trustee Brisbane. If you are a motivated and enthusiastic leader who wants to be a part of a great team we want to hear from you. We are looking for someone who will provide support to the Regional...


  • Brisbane, Australia Parliamentary Service Full time

    The role In this role of First Clerk Assistant (Chamber) and Manager of Education Services, you will play a pivotal role in overseeing the management and processing of legislation through the Queensland Parliament Legislative Chamber. Leading a dedicated team, you will provide crucial procedural and administrative support to members of the Legislative...


  • Brisbane, Australia Queensland Police Service Full time

    QPS provides places of detention across the state for persons who have been denied bail and are awaiting their first or subsequent appearance in court. Following the decision of the court, prisoners who are remanded or sentenced then remain in a QPS Watchhouse until they are transferred to either youth detention or correctional centre. The State Custody Unit...

  • Project Officer

    7 days ago


    Brisbane, Australia Public Trust Office Full time

    The Public Trustee has undertaken a body of work to assess and understand workload management issues, risks and opportunities at several pilot sites across the organisation. As the Project Officer, you will work within a dedicated project team to implement organisational and site-specific initiatives to create and maintain work environments and practices...


  • Brisbane, Australia Queensland Police Service Full time

    **About us**: The Aviation Capability Group (ACG) deliver sustainable, effective, innovative and efficient frontline aviation services, to deliver safe and secure communities. Our employees are highly motivated, self-driven leaders who understand our business and are committed to delivering exceptional service to our customers. **Information about...


  • Brisbane, Australia Office of the Health Ombudsman Full time

    **The duties for the role include**: - Develop, implement, and maintain recordkeeping strategies, policies, procedures, and guidelines to increase the efficiency and effectiveness of recordkeeping within the OHO. - Manage Content Manager, including system configuration, review and development and quality assurance of electronic records. - Undertake regular...


  • Brisbane, Australia Office of Industrial Relations Full time

    The Manager Service and Support is a critical role within the OIR Information Communication Technology Unit. This role is responsible for providing OIR staff with a single point of contact to access a broad range of Information Communication and Technology (ICT) products, services and support. The Manager Service and Support leads a team of technical...


  • Brisbane, Australia Public Trust Office Full time

    The Public Trustee has undertaken a body of work to assess and understand workload management issues, risks and opportunities at several pilot sites across the organisation. As the Principal Project Officer, you will work within a dedicated project team to implement organisational and site-specific initiatives to create and maintain work environments and...


  • Brisbane, Australia Office of Industrial Relations Full time

    **The Licensing Services Officer will**: - Undertake administrative duties as required by the unit's business and administrative processes. - Assist with the coordination of correspondence and records management. - Respond to electrical licensing related enquiries from internal and external clients through written and oral advice. Applications to remain...


  • Brisbane, Australia Pivot Management Group Full time

    **Job title**: - Manager - Investment Management**Job type**: - Permanent**Emp type**: - Full-time**Industry**: - Mining**Salary type**: - Annual**Salary**: - negotiable**Location**: - Brisbane**Job published**: - 2024-04-15**Job ID**: - 32799**Contact name**: - Matt Clark**Phone number**: - 0403727755- **Manager - Investment Management** -...


  • Brisbane, Australia Queensland Police Service Full time

    Want to be a part of something big, bold and cutting edge? Want to make a meaningful difference within your community? With Queensland Police Service's Frontline & Digital Division, you'll join a dynamic team finding innovative solutions which directly contribute to positive community outcomes. The Frontline & Digital Division offers a supportive and...


  • Brisbane, Australia Office of Industrial Relations Full time

    A vacancy currently exists in our electrical licensing team for a Licensing Services Officer at our Newstead office. Prior experience as a 'Licensing Officer' is not essential. You'll be part of a dynamic and diverse culture, working alongside supportive and passionate people. Building a career with us means you can help make a real difference in the lives...