Field Service Technician

6 months ago

Macquarie Park, Australia DXC Technology Full time

DXC Technology (NYSE:DXC) - where brilliant people embrace change and seize opportunities to advance their careers and amplify customer success.

Are you looking for long term career opportunities with a growing organisation?

Well stop looking and keep reading

We have a hybrid **Service desk/ Field services** role based in the New South Wales public sector located in Sydney CBD, NSW.

**Responsibilities**:
Do you believe that you can?:

- Provide high-quality desktop support to all types of users including at an executive level.
- Support users face to face, Via telephone, and/or remote support tools.
- Accurately manage and track business assets, requests, and incidents.
- Prioritise new support requests and existing work orders.
- Log incidents and service requests.
- Allocate calls as appropriate.
- Record and maintain accurate service details, time records and job notes.
- Maintain awareness and active involvement in safety to prevent injuries to yourself, colleagues, and customers.
- Work within the time limits as assigned for specific tasks.
- Participate in project activity as required.

**Knowledge and Skills**:
All you need is to have appropriate tertiary qualification or relevant proven experience in:

- Excellent verbal and written skills.
- Great interpersonal skills.
- Excellent customer service skills.
- Experience working in an ITIL environment.
- Professional demeanour.
- Basic hardware and operating system familiarity.
- Strong attention to detail and accuracy.
- Ability to multitask.
- Ability to function in a fast-paced deadline-oriented environment.
- Excellent time management skills.
- Strong Customer relationship building skills.
- Good teamwork with peers and company personnel.
- And be able to pass the Company’s background check requirements. (including but not limited to National Police Check)

**Do People Describe You As**:

- An eager learner, who is excited to expand knowledge and gain experience working with and supporting the technologies utilised by the client.
- Able to work autonomously.
- A fantastic communicator, who does everything in your power to meet customers’ needs & as someone who follows up to make sure you did the work right?
- Someone looking to tackle an intense but rewarding & exciting role?

Still reading?

**Trust, Transform & Thrive** with a company whose mission is to lead clients on their digital transformation journeys, DXC Technology will be recognized globally as a force multiplier, enabling clients to seize the opportunities presented by today's rapidly changing technologies.

If you are a self-starter with a strong customer focus and a results oriented approach complimented by your strong verbal and written communication skills, we would like to hear from you.

**Your w**orking **e**nvironment**

**V**irtual/flexible/on-site**/travel**
In alignment with our commitment to fostering a flexible and dynamic work environment, we have adopted a hybrid working approach that acknowledges the importance of in-person collaboration while recognising that the determination of your work location will be based on a range of factors to ensure both individual preferences and operational requirements are met

**Our culture and benefits**

DXC is committed to building better futures for our customers, colleagues, environment, and communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship. We put this to action developing and implementing societal initiatives within our Social Impact Practice. #WeAreDXC

As an employer of choice, our “people first” philosophy means we offer competitive remuneration, benefits, training and career opportunities that reflect our commitment to improving the lives of our employees, and the communities in which we live and work.

****How **t**o **a**pply** & our commitment to you** in **return**

In return, we agree to ensure a hiring process that is enjoyable, thorough, and fair. We strive to provide an environment that lets you thrive and show off the very best version of yourself, while learning about us at the same time.

Interviews and onboarding are conducted online, as part of us being a virtual-first company.

**We are an** **Equal Opportunity **Employer**

DXC is proud to be an equal opportunity employer and we welcome submissions from people from all walks of life. We celebrate our diversity and recognise it is the unique contributions of our people that give us our edge.

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