Field Service Technician

6 months ago

Macquarie Park, Australia BD Philippines Full time

**Be part of something bigger at BD.** Here, you’ll help us share our innovative solutions with more clinics, physicians, pharmacies and medical entities which will in turn benefit the health and well-being of people and patients all over the nation. It’s an exciting, challenging and rewarding role, but you’ll be working from a place of strength thanks to our trusted name, and the belief in our products that you’ll quickly develop. Here, you’ll be channeling all your sales skills and experience into one singular goal: advancing the world of health. At BD, you can make a true difference of one.

**Job Type**:
Full-Time**Job Level**:
Entry to Senior**Travel**:
Varies**Salary**:
Competitive**RESPONSIBILITIES**:
**Job Description Summary**:
Job Summary:
The Field Service Technician role is to support our NSW based customers involving commissioning, fault diagnosis, repair and maintenance of primarily the Automated Pharmacy Dispensing products and ensure the correct operation and integration to customer systems.

Primary Responsibilities:

- Ensuring that systems and maintenance schedules in designated area are maintained
- Providing technical support to customers (troubleshooting in customer sites)
- Machine commissioning and customer training
- Support and assist with new customer installations including equipment setup and technical support for go-live
- Plan, schedule and communicate Preventative Maintenance visits and breakdown visits to fit in with the customers’ requirements. Comply with Preventative Maintenance, service agreement and support SOP’s.
- Ensure there is mínimal or zero overdue Preventative Maintenance tasks by scheduling and planning assigned work.
- Calendar updates are visible including scheduled work, annual leave, installations etc.
- Available to work travel and work interstate as requested on short notice.
- As a BD representative, exhibit professionalism always.
- Maintain company confidentially in all dealings with customers and product knowledge.
- Responsible for documenting all work (accurate and up to date) carried out in relation to repairs, preventative maintenance, calibration, performance, and electrical safety testing.
- Responsible for maintaining records in accordance with company guidelines.
- Responsible for setting and agreeing individual personal objectives with your manager and actively participating in the performance appraisal of those objectives.
- Working hours may vary at times due to customer demands and onsite requirements (after-hours and weekend).
- Holds appropriate construction card or equivalent for site access
- Completes all recalls on time, with zero overdue.
- All measuring equipment calibrated prior to due by date and not used beyond to ensure accurate calibrations are carried out.

Skills and Experience:

- Ability to complete technical repairs and upgrades to electro-mechanical equipment
- Strong technical knowledge, troubleshooting, interpersonal skills, as well as time management
- Ability to build and maintain strong relationships with people at all levels, internally and externally
- Action oriented, self-motivated, and enthusiastic
- Flexible and adaptable with capability and willingness to embrace change
- Current driver’s license
- Experience within Electrical/Mechanical/Mechatronics related is sought after
- Electronics/computing, Trades Certificate, engineering certificate/diploma or degree advantageous
- Understanding of computers and assigned software
- Computer skills including Microsoft Office Packages
- Ability to complete electrical safety verification.

Duties & Responsibilities

Your duties and responsibilities are outlined in your position description. You may be required to perform additional duties and responsibilities from time to time as reasonably required by the Company.

Your duties, responsibilities and reporting requirements may be varied to allow the Company to respond to changes to its requirements.

You must at all times diligently and faithfully perform your duties and responsibilities in the best interests of the Company and act in compliance with the lawful directions of managers.

Hours of Work

Business operational hours are 6:00am to 7:00pm. Standard weekly working hours are 37.5 hours per week, excluding lunch breaks.

From time to time, you will also be required to work outside the operational hours and longer than standard weekly hours in order to complete the duties and responsibilities of your position and meet the Company’s business commitments.

The level of your remuneration has been set after taking into consideration the additional hours you may complete from time to time.

Duty of Fidelity and Confidentiality

You agree to use your best efforts to perform your regular duties and such other duties as may be required by the Company and you shall comply with all Company regulations which may be modified by the Company from time to time.

During the course of your employment, you agree to

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