Reservations Consultant

5 days ago

Adelaide Region SA, Australia Discovery Parks Full time

Be part of the growth of a South Australian success story
- 6 month, full time contract, with possibility of extension based in the heart of the Adelaide CBD
- Fun, energetic and open culture with great discounts for you and your family

**About Us**

The G’day Group comprises three leading Australian tourism brands in Discovery Parks, G’day Parks and loyalty program G’day Rewards. Employing more than 2,200 people Australia-wide, G’day Group has a truly national footprint of over 300 holiday parks, including 85 fully owned and operated parks and Resorts. The largest park network in the country, we’re about authentic Australian holiday experiences and inviting all Aussies to say g’day to more of Australia.

We’re on a journey of growth and evolution to reshape the industry, offering the best customer experience underpinned by the best technology. Each year, we showcase the true Australia to millions of guests and we are the co-custodians of some of the country’s most treasured places; a privilege we don’t take lightly. With eyes on domestic and regional tourism like never before, we are building a passionate, adaptable, high-performance team to create holiday memories that put a smile in every g’day.

**About the Role**

The role is responsible for responding to all booking enquiries including direct guests, trade and group reservations. These booking will range from budget offerings to high-end, all-inclusive experiences.

Key responsibilities of role include
- Creating bookings in a timely and accurate manner, with the highest level of attention to detail.
- Multi-tasking and prioritising the handling of high volumes of enquiries, always delivering exceptional customer service.
- Confidently and empathetically handle and resolve challenging calls following communication guidelines and supporting company policies
- Ability to build successful relationships with guests, trade partners, service providers and key stakeholders both internal and external to the business.
- A team player that actively contributes to the team and collaboratively works with their colleagues to complete tasks and meet goals.
- Self-motivated to develop and maintain knowledge of all properties, information resources, systems, contracted inventory, and key trade partners.
- Confidently upselling and cross-selling inventory and properties.
- Ability to meet and exceed KPI’s and team targets

**Skills & Experience**

To be successful in the role you will demonstrate
- A knowledge of the trade distribution network would be an advantage
- Previous experience working in a similar role within the tourism industry, including managing high-end products and bookings
- Experience in working toward key performance indicators
- Excellent communication and interpersonal skills
- Can do attitude with ability to use initiative
- Technologically savvy with the ability to operate multiple programs in conjunction with one another

**Benefits**:

- Health and Wellbeing - Flexible and hybrid working arrangements / Employee Assistance Program / Discounted private health cover / BeWell Training Program / Weekly yoga and walking group / Free annual flu vaccinations
- Leave Policies - Parental leave / Volunteer leave / Study leave
- Professional Development - Leadership programs / Support of external training courses / Reimbursement of professional memberships
- Employee Savings - Discounted accommodation and experience rates / Salary packaging / Discovery partner discounts/ Free G’day Rewards membership / Loyalty recognition benefits

Our ESG statement

The G’day Group acknowledges the increasing global expectation to demonstrate our approach to Environmental, Social and Governance (ESG) risk factors and sustainability in our daily operations and ongoing decision making. Our five-year ESG strategy is evolving to ensure we are committed to growing with care through supporting our people, giving back to the communities we operate in, and protecting our environment.

Conditions of Employment

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