Service Desk Administrator
4 weeks ago
Perform purposeful work of national significance
- Bring your administration skills in Information and Communications Technology
- Enjoy flexibility, engaging work and a culture that embraces diversity and open-mindedness
At BAE Systems we are recognised for delivering projects of global and national significance to our customers and with this we are known for developing some of the most impressive careers.
We currently have an exciting opportunity as a Service Desk Administrator within our Battlespace Integrated Systems based in VIC-Melbourne Central Office
**What this opportunity will mean for you**:
- Performing purposeful work where your efforts are recognized in an environment enabling you to thrive
- World class career opportunities, as our biggest project is YOU Your success is our success
- Accessibility to flexible working arrangements that will provide you with balance and a lifestyle that fosters wellbeing
- Access to our competitive employee benefits program that are designed to better support you: Employee Benefits
- Being part of a workplace culture that is safe, inclusive and takes pride in their company values
**Your new role**:
For decades JORN - a network of three over the horizon radars - has been the technological Holy Grail for many engineers and is considered one of Australia's greatest defence triumphs. You can learn more about the JORN program and listen to this exciting Australian story in the podcast Technically Possible - World-leading Tech in the Aussie Outback.
As part of the Service Desk team and under the direction of the Service Desk Lead, as the Service Desk Administrator you will work collaboratively to ensure KPI metrics are met and exceeded. The Service Desk Administrator will add to a positive culture of triaging and supporting various client requests and (where required) will escalate requests for support to the relevant ICT teams for further support. The Service Desk Administrator will ensure continuous improvement into the environment by creating and updating procedures and processes to ensure a relevant and up-to-date support system is maintained
**Reporting to the Service Desk Lead you will responsible for**:
- Create and maintain high-value and relevant work instructions, processes and procedures for fellow team members
- Triage initial requests and raise for additional support to other teams as required
- Perform PC support such as desktop deployments, rebuilds, repair and trouble-shooting
- Update and maintain various ICT assets in an asset management database, including spot-checks and audits
- Provide various first and second level support for users and stakeholders
- Raise hardware warranty requests with vendors
- Dispose and sanitise ICT Hardware
About you
**As an ideal applicant for this opportunity, you'll have**:
- Demonstrated experience in relevant ICT environment
- Knowledge Windows operating systems
- Familiarity with Linux (Red Hat) and Agile/Scrum methodology (desired)
- Experience in change management and configuration control
- Knowledge of cyber security and Information Systems Security Policies and Procedures including the Defence Security Principles Framework
- Ability to work within a team and independently
- High ability and understanding of customer service
We believe in hiring for potential so if this role resonates with you, but you don't meet all the required criteria, we would still love to hear from you
**Clearances**:
As Defence security clearance is required for this role, applicants must be Australian citizens and eligible to obtain and maintain appropriate clearance.
International Traffic in Arms Regulations (ITAR) are applicable and as such, your nationality may be a factor in determining your suitability for this role.
**Applications can be addressed to**: Ammar Bakos, Talent Acquisition Specialist
**Our culture**:
You will be joining a culture that truly cares about your wellbeing. Diversity and inclusion is at the top of our agenda. We are striving to create an inclusive culture where the voices and talents of every individual are valued and everyone has a sense of belonging.
We are also proud to be recognised as an employer of choice for women by WORK180
If you would like to know more information about how we are supporting our employees, you can view our policies and initiatives via this link.
We are a 2023 Circle Back Initiative Employer - we commit to respond to every applicant.
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