User Researcher

3 weeks ago

Canberra, Australia FinXL Full time

**Job details**:

- Posted 25 May 2023
- SalaryNegotiable
- LocationCanberra
- Job type Contract
- DisciplineTelecommunications
- ReferenceCR/022376_1684986239

**Job description**:
**12 month initial contract with long-term extension options**

**Canberra (ACT) Location**

FinXL IT Professional Services is an established innovative Australian company providing technology enabled business solutions and consulting services across a number of industries including Government, Telecommunications, Commercial and Finance. We currently have more than 850 consultants assisting our clients across Australia and are continuing to grow at a rapid pace. Through the delivery of services and implementation of new systems, processes and technology, we assist our clients to gain competitive advantage and reach new heights.

***

**Requirements**:
The roles will be responsible for driving a human-centric approach to service delivery, focusing on understanding customer, business, and technology needs and balancing these to deliver effective digital services.

**You will work closely with others in the team to**:

- Collaborate with a multi-disciplinary team, to help gather evidence and design, iterate and continually improve the experience for users
- Integrate business objectives with user needs to create deliverables such as user stories, personas, user journeys, wireframes, designs and interactive prototypes
- Be responsible for user research plans and determining the appropriate research methods and techniques to achieve digital project objectives as well as managing the recruitment of participants
- Report user research findings, roadmap prioritisation and contribute to presenting insights and concepts to business areas

**As a Researcher, **you will explore complex problems and communicate insights using a range of user research and co-design methods to evaluate digital products and services.

**As an Interaction designer, **you will use a mix of methods to co-design solutions for complex problems and create intuitive and easy-to-use interactive prototypes and Proof Of Concepts for digital products.

**Required skills and experience**:

- Experience in research, discovery and alpha phase of the product lifecycle
- Strong understanding of inclusive and accessible design, user behaviour, heuristics and website analytics
- Ability to conduct regular usability testing and validation of designs, prototypes, and ideas
- Understanding of design principles and systems
- Understanding and implementation of WCAG 2.1 level AA guidelines as a minimum

**Essential criteria**
- Demonstrated experience and understanding of UX research methodologies and end to end UX/UI process.
- Demonstrated experience creating high-quality, compelling design concepts and artefacts including prototypes, archetypes, journey maps etc.
- Effective communication skills with the ability to work with and influence multiple stakeholders, and clearly articulate design decisions through a well-conceived rationale.
- Experience collaborating with others to translate findings from usability testing into actionable improvements to a user interface.
- Knowledge of Accessibility requirements - Web Content Accessibility Guidelines (WCAG) and the Inclusive design process.

**Desirable criteria**
- Experience working within an agile IT delivery team.
- Tertiary Qualifications in a design related discipline (Human Factors, Communication/Graphic Design, Systems Design, Psychology, Computer Interaction, Web development etc.)

FinXL fosters a high-performing, inclusive workplace built on a foundation of excellence, respect and dignity. We take corporate social responsibility seriously through our ongoing activities with communities and staff involvement in these efforts. We are committed to environmentally friendly practices in both our own operations and our work with clients.

FinXL does not accept unsolicited resumes or appreciate unsolicited calls from recruitment agencies.

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