Accomodation and Hospitality Manager

2 months ago

Chippendale, Australia UKO Group Services Pty Ltd Full time

We're looking for a new UKO superstar in Sydney

Really exciting opportunity for a hospitality and/or real estate professional with management experience who loves to make something their own and take care of a community of residents. Join us and take a leading role in building & shaping UKO

**About UKO**

At UKO, we operate community-driven and focused boarding houses and built-to-rent properties across Sydney and Melbourne that enable people to connect & network. Our residents have access to their private studios/apartments and to shared living spaces where they can work, mingle, entertain, or relax. UKO is where real friendships are made, and many stories have begun.

**About the role**

The Accommodation and Hospitality Manager plays a pivotal role in overseeing the property's operational and financial performance, taking full responsibility for achieving revenue Key Performance Indicators (KPIs) and maximizing Gross Operating Profit (GOP) by effectively managing occupancy and weekly average rates.

Serving as the primary point of contact for residents, landlords, coworkers, and external contractors, the Accommodation and Hospitality Manager will ensure optimal site presentation and oversee every aspect of the resident journey - from pre-arrival to departure - including the management of ongoing, periodic, and outgoing inspections.

This management role exhibits a passion for delivering exceptional customer service and maintaining a deep understanding of real estate market trends. This is a perfect role for a sales-driven individual, with strong business acumen, who is willing to take full ownership of a property cluster and develop management skills in a small, but fast-growing organization.

**Your responsibilities**

**Leasing**
- Lead the property leasing strategy by maximizing occupancy and weekly average rate and managing gaps between leases.
- Manage and keep up-to-date online property listings across all marketing channels.
- Organise and run private property viewings with potential tenants. 
- Attend & contribute to sales meetings to ensure information is shared and communicated.
- Perform market analysis and provide a revenue forecast.

**Operations**
- Carry out incoming and outgoing inspections.  
- Conduct routine inspections to adhere to the preventative maintenance schedule. 
- Ensure all vacant apartments are presentable and in perfect condition for residents to move in. 
- Ensure common areas of all properties are clean and presentable.
- Manage property contractors and services such as cleaning, linen, gardening, etc...
- Attend maintenance issues with the support of the facilities management team.  
- Comply with accommodation rules & legislation.

**Resident Experience**
- Build a community environment through resident engagement and organising social events. 
- Drive positive resident reviews.
- Address all resident inquiries promptly.
- Ensure all residents comply with accommodation rules & legislation.

**Background, Prior Experience & Skills**:

- **Educational Qualifications**: Degree or diploma in Sales, Marketing, Hospitality Management, Business, or a related field is desirable.
- **Professional Certification**: Certificate of Registration is preferred.
- **Experience**: 2 years or more proven experience in accommodation or hospitality management, property leasing, real estate, or customer-facing roles is highly valued; with strong leadership capabilities, oversight and organizational skills.
- **Results-Oriented**: Proven track record of exceeding sales targets and achieving performance goals.
- **Time Management & Organization**: Strong skills in managing multiple administrative tasks efficiently, with the ability to multitask effectively.
- **Attention to Detail**: Highly detail-oriented with a proven ability to maintain accurate records.
- **Customer Service**: A strong commitment to delivering exceptional service and creating positive experiences for residents.
- **Communication Skills**: Excellent interpersonal and communication skills, with the ability to convey information clearly and persuasively.
- **Self-Motivation**: Capable of working independently and managing tasks autonomously.
- **Availability**: Willingness to be on call after hours for emergencies.
- **Problem-Solving**: Strong problem-solving skills with the ability to think creatively and address challenges effectively.
- **Regulatory Knowledge**: Understanding of rental regulations and property legislation is preferred.

**Company Perks**:

- **Professional Development in Real Estate**: We invest in your growth with paid opportunities to enhance your real estate expertise.
- **Exciting Events Year-Round**: From glamorous galas to casual social gatherings, there's always something happening.
- **Australia’s Fastest-Growing Coliving and BTR Business**: Be part of a dynamic team with a robust pipeline and unlimited opportunities for career advancement.

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