Customer Support Officer, Rewards
4 weeks ago
Job req id: 12899- Date: 9 Nov 2023- Location: Docklands, VIC, AU, 3008- **Great Place to Work 2023-2024**:
- **Permanent part - time position**:
- **Docklands, VIC Location**
**Why Nutrien Ag Solutions?**
If you want a career that makes a difference, then come work with us at Nutrien where your purpose for coming to work every day is real and impactful - Going Further for Australian farmers.
We’re a local employer, with a local heartbeat, and global resources with safety, inclusion, integrity, and results at our core.
If you’ve never thought about the agriculture industry, it’s time to explore opportunities you’ve never dreamed of while making a real difference. So, come join us.
**About the opportunity**:
Reporting into the Rewards Data Analyst the core focus of the role will be to provide customer support and service to Nutrien Customer’s and the network relating to The Nutrien Rewards program. The role is varied, and you will be responsible for.
- Being the first point of call and providing customer service for all internal and external enquires of Nutrien’ s rewards program.
- Managing monthly reporting to internal and external stakeholders
- Managing the Customer Gift Card redemption process
- Ad hoc reporting tasks as directed by the Rewards Data Analyst
- Supporting and assisting other team members where necessary
- Identify and report any potential workplace hazards, ensuring a safe work environment.
**About You**:
At Nutrien Ag Solutions we value innovation and creativity; openness and engagement; inclusion and diversity; and respect and integrity, and above all Safety. To be successful you will feel a strong alignment to these values and demonstrate the following:
- ‘ Can do attitude” with a willingness to learn
- Strong written and verbal communication skills
- Problem-solving and time management skills
- Impeccable attention to detail and compliance
- Ability to collaborate & build strong relationships with a diverse range of stakeholders including our biggest customers and network teams
- Proficiency in using MS Office (Excel, Word and Outlook)
**Why work for us?**
**_A competitive remuneration package |Purchased leave scheme benefits | An additional day of leave - Nutrien Day | Gender neutral parental leave policy | A supportive and engaging environment that will support personal/professional development |Opportunities to support community partnerships across our network | Be a member of a company committed to feeding the future | Ongoing training and development to pursue individual ambitions_**
**Please note that unsolicited CVs or profiles will not be accepted, and Nutrien Ag Solutions will not be held liable for any that are sent through.
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