National Service Manager

2 months ago

Seven Hills, Australia On Demand HR Recruitment Full time

**About Us**:

- Global Facilities Maintenance has been delivering comprehensive Programmed Maintenance and Reactive Service Solutions to large commercial food, beverage and industrial equipment for customers across Australia for over 30 years.

We provide food and beverage equipment installation, warranty servicing, programmed maintenance and reactive services for bakery, butchery, delicatessens, clubs, cafes, restaurants and more.

**About the Role**:

- We are seeking a full time National Service Manager to assist with:

- Establish and implement service goals, objectives and strategies.
- Develop Service Policies and Procedures to ensure efficient and effective service delivery across all locations.
- Oversee the national service team, providing guidance, coaching and support.
- Evaluate service operations regularly to identify areas for improvement and implement necessary changes.
- Collaborate with internal stakeholders, such as Inventory and Service teams, to ensure a seamless customer experience.
- Monitor and analyse service performance metrics, such as customer satisfaction, response time, and resolution rates.
- Identify trends and customer needs to proactively address issues and develop strategies for enhancing service offerings.
- Collaborate with suppliers and vendors to ensure the availability of necessary resources.
- Prepare and present regular reports on service performance, highlighting achievements, challenges, and proposed solutions.
- Manage the service budget, ensuring cost-effective operations without compromising service quality.
- Ensure compliance with relevant laws, regulations, and industry standards pertaining to service operations.

**Benefits**:

- Join a company who care about supporting you to develop your knowledge base.
- Boost your income with our Employee Referral Program and Service Awards at 5, 10, 15, 20, 25 years of service.
- Employee Assistance Program offered.
- The best part of this role is the supportive, energetic and collaborative team you will work alongside both locally and nationally.

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