Bridal Showroom Manager

7 months ago

Burleigh Heads, Australia Grace Loves Lace Full time

**_Grace Loves Lace_** is the world leader in innovative, modern bridal with an e-commerce store and an expanding showroom network worldwide. Our global footprint started from our beginning on the GOLD COAST and we are looking for our next super star to lead our flagship location.

We are seeking a **Showroom Manager** to work from our beautiful new Burleigh Heads showroom. Having showrooms in Australia, the US and London allows plenty of opportunity for someone who wishes to lead and grow with the brand.

**A GLL Showroom Manager**:
Our **Showroom **Managers** lead our high performing stylist teams from the front by role modelling expected behaviours, styling brides daily alongside their team and ensuring the operational and sales performance of the showroom is meeting and exceeding expectations.

Providing brides a unique experience is our ultimate goal and you will be highly skilled in multi - tasking to ensure that this experience is delivered by yourself and the team.

**Working a set working roster of Tuesday - Saturday each week.**

**About You**:
As a team we are professional, yet down to earth and love what we do. You must have a knack for making people feel invited, comfortable and beautiful. There is extensive product knowledge to be learned, so your standard of commitment and work ethic is essential. A love for beautiful things and luxurious environments will mean you feel right at home.
- Experience in a leadership position in a sales or service environment with clientele experience.
- You will be able to prioritise a busy work load whilst also delivering a supreme level of customer service.
- It is expected that you will develop and nurture a range of different relationships with our customers and also the team.

**Experience and Skills Required**:

- 2 - 3 years of previous experience in retail management or leadership position in a related field is required
- Previous experience in sales with a strong focus on customer service (luxury fashion, wedding or bridal industry is highly regarded)
- Demonstrated experience in leading a team with the ability to train, manage performance and develop individuals to achieve their best work
- Ability to manage leave and roster management is essential to maintain showroom operational requirements
- High level of business acumen and financial decision making ability to ensure showroom is constantly well managed and performing to KPIs
- Previous experience with stock management, inventory processes and stock counts and providing accurate recording of stock items and any issues to our Inventory team
- Ability to prioritise, delegate and manage multiple tasks and projects at one time
- Proven track record in achieving excellent sales results and exceeding KPIs
- Ability to work individually and in a team to achieve targeted results
- Impeccable presentation and excellent written and verbal communication skills
- The ability to build and maintain strong relationships with our customers from the initial consultation to closing the sale
- The ability to learn quickly and retain information regarding new and existing styles
- Highest standard of attention to detail
- Ability to use technology to communicate with brides, process sales and engage in social media to spread the word about our glorious brand
- Ability to manage and progress general housekeeping issues related to running a showroom
- Exceptional communication to HQ on issues and the ability to manage and resolve matters before they escalate
- Strong IT skills to be able to use Microsoft suite, appointment scheduling, Netsuite, Microsoft Outlook on a daily basis

**Our Benefits**:

- Work in beautiful Burleigh Heads with great cafes on every corner with close proximity to our global HQ
- Employee Discount Platform across a range of major Australian retailers
- Car Novated Leasing/Salary Packaging available through Flare
- 30%-50% of product discounts for you, your direct family & friends*
- A generous commission and bonus plan
- Global career development and progression opportunities as we continue to grow
- 4 weeks of annual leave for full time employees or pro rata for part-time employees
- 10 days of sick leave per annum for full time employees or pro rata for part-time employees
- Company supported Employee Assistance Program
- Work with a passionate, and driven team that know how to work hard and have fun doing it
- Grace Loves Lace is an Equal Opportunity Employer and our recruitment decisions are based on merit and business needs. We do not base decisions on race, colour, age, sex, gender, sexual orientation, national origin, religion, marital status, medical conditions, disability, military service, pregnancy, child birth and related medical conditions or any other classification protected by federal, state or provincial and local laws and ordinances. Reasonable adjustments are available to qualified individuals, upon request._

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