Customer Experience Specialist

2 months ago


Burleigh Heads, Australia Grace Loves Lace Full time

**_Grace Loves Lace_**_ _is the world leader in innovative, modern bridal with an e-commerce store and boutiques around the globe We are continuing to grow, and to ensure that our brides continue to receive our award-winning customer service we are looking for an amazing, service driven individual to join our Customer Experience team, working from our global head office in Burleigh Heads.

**The role**:

- Dealing with any customer complaints and using resolution strategies to be able to ensure our brides issues are resolved in a timely manner
- Escalating appropriately to your manager any issues that need further support
- Assisting customers in the process of locking in their measurements to meet key production time frames
- Assisting brides with the purchase and processing of post-sale add-ons like veils and other key accessories
- Assisting as required with processing orders and sending order confirmations
- Liaising with domestic and international couriers and assisting with the return/exchange process

**Experience and Skills Required**:

- Proven experience in a customer service role
- Excellent communication skills, time management and organisational skills
- High standard of attention to detail and customer service oriented
- A strong work ethic and ‘can do’ attitude
- The ability and enthusiasm to go above and beyond for each customer
- Ability to remain calm in challenging situations and show a high level of resilience
- You are a problem solver and resolution focused
- Ability to meet daily goals and deadlines
- Ability to work individually and in a team environment to achieve targeted results
- IT skills using spreadsheets, Outlook, data entry and experience using a Customer Relationship Management (CRM) program
- Production knowledge and experience desirable
- A passion for our brand and exceeding expectations is essential
- Ability to work a full-time roster of Monday - Friday and rotational Saturday shift

**GRACE Benefits**:

- Our global HQ is located in beautiful Burleigh Heads with great cafes on every corner and the beach across the road
- You'll receive substantial product discounts of up to 30% to 50% for yourself, your direct family, and friends.
- Benefit from an Employee Discount Platform, allowing you to enjoy exclusive discounts at major Australian retailers, making your shopping experience more affordable.
- Take advantage of Car Novated Leasing/Salary Packaging options through Flare, providing flexibility and financial benefits.
- Receive continuous support and development opportunities, ensuring you can enhance your skills and progress in your professional journey.
- Access our company-supported Employee Assistance Program, providing confidential counselling and support.
- Work with a passionate, and driven team that know how to work hard and have fun doing it
- Work with brand that holds ethical and sustainable manufacturing at its core.
- Enjoy team rewards, a monthly employee recognition program, bi-annual team celebrations, and many more perks, creating a positive and rewarding work environment.



  • Burleigh Heads, Australia Grace Loves Lace Full time

    **_Grace Loves Lace_**_ _is the world leader in innovative, modern bridal with an e-commerce store and showrooms around the globe! We are continuing to grow, and to ensure that our brides continue to receive our award winning customer service we are looking for an amazing service driven individual to join our _Customer Experience _team based in our global HQ...


  • Burleigh Heads, Australia Grace Loves Lace Full time

    **_Grace Loves Lace_**_ _is the world leader in innovative, modern bridal with an e-commerce store and showrooms around the globe! We are continuing to grow, and to ensure that our brides continue to receive our award winning customer service we are looking for an amazing service driven individual to join our _Customer Experience _team based in our global HQ...


  • Burleigh Heads, Australia Grace Loves Lace Full time

    **_Grace Loves Lace_**_ _is the world leader in innovative, modern bridal with an e-commerce store and showrooms around the globe! We are continuing to grow, and to ensure that our brides continue to receive our award winning customer service we are looking for an amazing, service driven individual to join our Customer Experience team, working from our...


  • Burleigh Heads, Australia Grace Loves Lace Full time

    **_Grace Loves Lace_**_ _is the world leader in innovative, modern bridal with an e-commerce store and boutiques around the globe! We are continuing to grow, and to ensure that our brides continue to receive our award winning customer service we are looking for an amazing, service driven individual to join our Customer Experience team, working from our...


  • Burleigh Heads, Queensland, Australia Officeworks Full time

    About the roleWe are seeking a customer-focused individual to join our team as a Customer Service Specialist at Officeworks West Burleigh store. As a key member of our team, you will provide exceptional customer service and expert advice on our range of products and services.About youYou will be a passionate and flexible individual who enjoys working in a...


  • Burleigh Heads, Australia Hiya Health Full time

    **Company Description** Hiya Health i**s your premier destination for health, wellness, and injury management in South East Queensland, featuring incredible therapy and gym equipment and facilities. We are determined to inspire change in our clients we serve every day. At Hiya Health, we believe a great quality of life is fueled by your ability to function,...


  • Burleigh, Australia Officeworks Full time

    Our Officeworks West Burleigh store is seeking passionate part-time team members to join our team across various departments. As a customer service specialist, you will work closely with the team to deliver exceptional customer service and provide expert advice to customers on our wide range of products and services. You will be a proud Officeworks brand...


  • Burleigh Heads, Queensland, Australia Officeworks Full time

    About the RoleWe are seeking passionate and customer-focused individuals to join our Officeworks team as Fixed Term Part-Time Team Members. As a key member of our team, you will work together with colleagues to deliver exceptional customer service and provide expert advice to customers on our range of products and services.This role requires flexibility...


  • Burleigh Heads, Queensland, Australia Officeworks Full time

    About the RoleOfficeworks is seeking passionate and customer-focused individuals to join our team as Sales and Customer Service Representatives. As a key member of our sales team, you will be responsible for providing exceptional customer service, answering customer queries, and promoting our products and services.About YouWe are looking for individuals who...


  • Tweed Heads, Australia O'Brien Glass Industries Limited Full time

    **Do you love providing customers with the best positive experience?** **Have a bubbly and outgoing personality?** **Then this is the position for you!** Our Customer Service Team is the first point of contact to our AutoGlass customers. Our Tweed Heads Branch are looking for an experience Customer Experience Expert with Administration experience to...

  • Packing Specialist

    2 months ago


    Burleigh Heads, Queensland, Australia AWX Pty Ltd Full time

    About Our ClientAWX Pty Ltd is a leading labour hire and recruitment company with 20 years of expertise in providing flexible employment solutions across various industries. Our team of experienced recruitment specialists is committed to partnering with clients and candidates to find the right job or candidate.Job SummaryWe are seeking a skilled Packing...

  • Packaging Specialist

    4 weeks ago


    Burleigh Heads, Queensland, Australia AWX Pty Ltd Full time

    About Our ClientAWX Pty Ltd is a leading labour hire and recruitment company with 20 years of expertise in providing flexible employment solutions across various industries. Our team of experienced recruitment specialists is committed to partnering with clients and candidates to find the right job or candidate.Job SummaryWe are seeking a skilled Packaging...

  • Packing Specialist

    2 months ago


    Burleigh Heads, Queensland, Australia AWX Pty Ltd Full time

    About Our ClientAWX Pty Ltd is a leading labour hire and recruitment company with 20 years of expertise in providing flexible employment solutions across various industries. Our team of experienced recruitment specialists is committed to partnering with clients and candidates to find the right job or candidate.Job SummaryWe are seeking a skilled Packing...

  • Packaging Specialist

    1 month ago


    Burleigh Heads, Queensland, Australia AWX Pty Ltd Full time

    About Our ClientAWX Pty Ltd is a leading labour hire and recruitment company with 20 years of expertise in providing flexible employment solutions across various industries. Our team of experienced recruitment specialists is committed to partnering with clients and candidates to find the right job or candidate.Job SummaryWe are seeking a skilled Packaging...

  • Packing Specialist

    2 months ago


    Burleigh Heads, Queensland, Australia AWX Pty Ltd Full time

    About Our ClientAWX Pty Ltd is a leading labour hire and recruitment company with 20 years of expertise in providing flexible employment solutions across various industries. Our team of experienced recruitment specialists is committed to partnering with clients and candidates to find the right job or candidate.Job SummaryWe are seeking a skilled Packing...

  • Haircare Specialist

    1 week ago


    Burleigh Heads, Queensland, Australia Australian Skin Clinics Full time

    About Our SalonOur Hairhouse salon is seeking a skilled Haircare Specialist to join our team. As a Haircare Specialist, you will be responsible for providing exceptional hair services and home care advice to our clients.Key ResponsibilitiesAttract and establish a regular clienteleDeliver professional and personalized hair services and home care adviceProvide...

  • Packaging Specialist

    4 weeks ago


    Burleigh Heads, Queensland, Australia AWX Pty Ltd Full time

    About Our ClientAWX Pty Ltd is a leading labour hire and recruitment company with 20 years of expertise in providing flexible employment solutions across various industries. Our team of experienced recruitment specialists is committed to partnering with clients and candidates to find the right job or candidate.Job SummaryWe are seeking a skilled Packaging...


  • Burleigh Heads, Queensland, Australia Bindaree Food Group Full time

    Electrical Maintenance SpecialistWe are seeking a skilled Electrical Maintenance Specialist to join our team at Bindaree Food Group. As an Electrical Maintenance Specialist, you will be responsible for maintaining and enhancing the electrical systems at our retail-ready facility in Burleigh Heads, QLD.Key Responsibilities:Perform electrical work during...

  • Packing Specialist

    2 months ago


    Burleigh Heads, Queensland, Australia AWX Pty Ltd Full time

    About Our ClientAward-winning giftware and haberdashery provider seeks a skilled Packing Specialist to join their dynamic team. As a trusted partner in the industry, our client is dedicated to delivering exceptional products and experiences to their customers.Key ResponsibilitiesPack customer orders with precision and care, ensuring accurate and timely...

  • Packing Specialist

    2 months ago


    Burleigh Heads, Queensland, Australia AWX Pty Ltd Full time

    About Our ClientAward-winning giftware and haberdashery provider seeks a skilled Packing Specialist to join their dynamic team. As a trusted partner in the industry, our client is dedicated to delivering exceptional products and experiences to their customers.Key ResponsibilitiesPack customer orders with precision and care, ensuring accurate and timely...