IT Support Technician

3 weeks ago


Melbourne, Australia Talent International Full time

australia melbourne contract negotiable- Initial contract until June 30th 2024 + potential for extensions
- Melbourne CBD location with working from home options
- Government Authority

**The Role**:
This Government Authority is seeking an ICT Support Technician to provide efficient and effective high-level technical support to the organisation.

**The Responsibilities**:

- Provide desktop and operational support in person and through the IT Help Desk.
- Troubleshoot issues and perform root cause analysis in business systems including PC, printers, Salesforce, Microsoft 365 and Technology One.
- Support the distribution and management of hardware and equipment.
- Monitor and support the development of cybersecurity processes.
- Provide training and documentation to help staff use technology effectively.

**Skills & Experience Required**:

- A minimum of 5 years experience working an ICT Support Officer or Desktop Support Officer.
- A strong customer focus to gain critical insights; Looks for continuous improvement opportunities and ways to innovate.
- Prior experience in supporting systems such as Microsoft 365, Salesforce, Azure and Technology One is ideal.
- Prior public sector experience is desirable.
- Tertiary qualifications within Information Technology or Computer Science are essential.

**What’s in it for you**:

- Initial contract until June 30th 2024 + potential for extensions
- Melbourne CBD location with working from home options
- Government Authority


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