Customer Experience Specialist

4 weeks ago

Penrith, Australia bravoauto Full time

**_Who are we?_**
- At bravoauto our core purpose is to create an incredible customer experience for the most iconic car brands in the world. We are committed to putting our customers first every time, every day, everywhere. We promise to offer more choice, more transparency, more value, more support and most of all, more of everything our customers expect. Our goal is to exceed our customers’ expectations. With a congratulatory 'bravo', we celebrate every potential customer for making the great decision to buy from bravoauto. _
- Our core values at bravoauto are: _

**_Choice_**_ - With hundreds of used cars for you to choose from, the choice is yours. We’ve made buying a car a whole lot easier. _

**_Value_**_ - There are absolutely no hidden fees - the price you see is the price you will pay. We'll also offer you competitive servicing costs with our service plans. We will offer you everything you expect and more._

**_ Security_**_ - You'll receive a 7-day love it or swap it option as standard so that you can be sure your car meets your expectations. If it doesn't you can simply return the car if you don't like it. Rest assured, your car will be fully road-ready on collection after being inspected by our experienced technicians that have completed a thorough safety check._
- These values provide a foundation for all team members to deliver exceptional customer experiences every day - experiences that customers buy and care for their car with confidence. _

**Don’t have automotive experience? That’s completely fine because here is what we are looking for**:

- Previous experience in a retail environment where you have engaged and provided an exceptional customer experience face to face and online
- Ability to absorb information on our products and provide this product knowledge in service of our customers
- Demonstrates the ability to build rapport and strong relationships with our customers by managing test drives, delivery and handover and check in’s with the customer after purchase

**Why join us?**
- Enjoy more time doing that you love with additional days off including an extra 3 days of paid Family Leave every 3 years, plus 1 day each year of paid Volunteer Leave.
- Access to our employee benefits program including company car rental program, discounts on vehicle purchases and services, free annual flu vaccination, corporate health care plan with Bupa, financial services support, company-paid salary continuance, Death and TPD insurance, and a comprehensive employee wellbeing program.
- Health insurance

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