Au Account Manager Hub Pick-up

2 weeks ago

Sydney, Australia Amazon Commercial Services Pty Ltd Full time

3+ years of digital advertising and client facing roles experience
- Bachelor's degree
- Experience analyzing data and best practices to assess performance drivers

Are you ready to build and scale a new venture within one of the most dynamic, innovative environments, collaborating with exceptional talent from around the globe to solve customer problems and to leave positive impact on our environment?

At Amazon Hub Pick-up and Returns, we're working to optimize the delivery convenience for our customers. With our Amazon Lockers and Counters we are not only enabling customers to pickup and send parcels in the most comfortable way, but are helping to optimize resource allocation on the last mile - from fuel to packaging material.
We are looking for an entrepreneurial self-starter with a passion to build and scale new businesses taking a key role within our mission as an Account Manager, who will also be responsible for all aspects of customer delivery strategy for our Core Lockers.

You will be working in a cross-functional role, representing the face to our most strategic partners, driving usage of our service and working to continuously improve our mechanisms, tools and processes.

**Key job responsibilities**:

- Develop and optimize mechanisms and tools to enable scalable and efficient partner engagement
- drive usage of Hub Pick-up and Returns by Amazon customers
- Implement review mechanisms to monitor, analyze and report partner/location performance and derive pro-active follow-up actions
- Act as facilitator between internal and external stakeholders from Quality, Tech, Accounting, Marketing, Business planning, Legal and Product Management to optimize partner and customer experience throughout the complete project lifecycle
- Represent Amazon Hub Pick-up & Returns with our partners and drive sustainable account growth
- Become an expert on delivery operations and drive continuous improvement in performance while the business continues to grow
- Own operations processes related to carrier and partner management, such as carrier performance monitoring, root cause analysis and consequent improvement strategy
- Identify and execute on opportunities for improving customer experience and reducing delivery cost through data analysis
- Lead and participate in strategic projects as a market POC, including new product and feature launches, process and quality improvements, and geographic expansion
- Partner with global Operations Managers to innovate on behalf of the business and develop best practices
- Report on daily, weekly, monthly KPIs and projects to senior leadership
- Promote and develop an environment which is receptive and adaptable to business change
- Has experience with proven track record within account management, project management or sales positions
- Brings an entrepreneurial mindset and feels comfortable in a dynamic, fast moving and ambiguous environment
- Has a proven track record of delivering projects within scope, time, budget and quality while overcoming unexpected challenges
- Possesses good business judgment, strong written and oral communication skills, and a practical, common-sense approach to getting things done autonomously
- Masters analytical thinking with the ability to capture and analyze data for decision making
- Is able to visualize and communicate a long-term goal as well as to scope and execute on the required steps throughout the journey
- Ability to multi-task and prioritize multiple work-streams
- Intermediate Excel skills
- Excited about working in a diverse group and contributing to an inclusive culture
- Experience with Salesforce and / or SQL preferred
- Experience in Marketing and Advertising

Sydney, NSW, AUS
- 3+ years of client or vendor facing roles with a focus in relationship management and negotiation skills experience
- Experience aggregating and analyzing internal and external campaign metrics to assess performance drivers and identify insights

**Acknowledgement of country**:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

**IDE statement**:
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.

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