![Department of Families, Fairness and Housing](https://media.trabajo.org/img/noimg.jpg)
Housing Customer Services Officer
1 week ago
THE ROLE
A Certificate IV in Customer Contact qualified fully competent worker in a Housing Call Centre with highly developed skills and expertise in all areas. Fully competent across assigned housing functions not limited to basic Housing Call Centre operations. Deals with more complex situations and acts as a local reference point in operational processes and procedures.
ACCOUNTABILITIES INCLUDE
*
- Assess complex client queries for housing services and make decisions from a range of established policy, procedures and legislative requirements.
- Maintain a data base and undertake research and analysis of the data on a range of housing queries.
- Contribute to operational service delivery and quality improvements.
Please open the position description to read more.
COVID-19 VACCINATIONThe department strongly recommends (but does not mandate) that employees maintain their COVID-19 vaccination status in accordance with current ATAGI (Australian Technical Advisory Group on Immunisation) advice, given their individual circumstances. As of June 2023, DFFH does not require evidence of COVID-19 vaccination status.
HOW TO APPLY
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