Housing Customer Service Officer X4

1 week ago


Morwell, Victoria, Australia Department of Families, Fairness and Housing Full time

THE ROLE


The Housing Customer Service Officer (HCSO) work within a supported, supervised environment to provide public housing information and assistance to people seeking accommodation, existing renters, community service organisations and government stakeholders to ensure enquiries are handled in a client-focused and timely manner in accordance with guidelines and policies.


The Housing Call Centre (HCC) is a fast faced environment and is everchanging according to directions provided by the Victorian Government.

HCSO deals with complex situations and acts as a local reference point in operational processes and procedures.

The VHR office operates between 9:00am - 5:06pm, Monday to Friday.


COVID-19 VACCINATIONThe department strongly recommends (but does not mandate) that employees maintain their COVID-19 vaccination status in accordance with current ATAGI (Australian Technical Advisory Group on Immunisation) advice, given their individual circumstances.

As of June 2023, DFFH does not require evidence of COVID-19 vaccination status.

HOW TO APPLY

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