Crisis Intervention Counsellor

20 hours ago

Brisbane, Australia DVConnect Full time

It is a genuine requirement of this position to be filled by a woman as permitted in sections 25, 104 and 105 of the Anti-Discrimination Act, 1991._
- **Employment Opportunity**:Permanent part-time (multiple vacancies)
- **Location**:CONFIDENTIAL (near Milton, QLD).
- **Remuneration**: SCHADS 4 ($43.51 - $46.81 p/hr + loading*)
- **Commencement**: 25/11/2024 or 02/12/2024
- **Onboarding training schedule**:Week 1 & 2 (Mon-Fri) 9 am-5 pm. Week 3 & 4 (Mon-Fri) buddy shifts across 24/7 roster. _We kindly ask that you have full availability and flexibility to complete the initial 4-week training period._

The **Crisis Intervention Counsellor (CIC)** role is the primary point of contact for callers seeking DFSV crisis support, information, and guidance. Crisis Intervention Counsellors are integral members of the Womensline Team as they contribute to the delivery of domestic and family violence support to Queensland women through the provision of professional assessments and immediate actions to meet the needs of service users within the operating framework and principles of DVConnect.

Crisis Intervention Counsellors deliver immediate trauma-informed support by answering crisis calls with compassion and a strong understanding of intersectionality and vulnerabilities. They provide psychological first aid to callers presenting in distress, undertaking professional, culturally sensitive, and non-judgmental risk and needs assessments, safety planning, offering practical assistance such as emergency accommodation and transportation, creating appropriate referral pathways, and delivering comprehensive support. The safety of service users is further ensured through the Crisis Intervention Counsellor’s quality, timeliness, and accuracy of work (e.g., concise and accurate database entries and case notes and immediate action of inbound and outbound referral requests).

**What you will bring**
- Completed tertiary qualification in Behavioural Science, Social Work, Human Services, or other relevant fields acceptable by DV Connect.
- Minimum two (2) years' work experience in the social and community services sector.
- Trauma informed, strengths-based assessment skills to conduct safety planning, risk assessments, cost referrals and warm referral pathways. _Supporting high-risk clients and/or intake experience highly desirable._
- Proficient IT skills and non-judgmental telephone mannerism.
- Ability to quickly collate information and maintain database accuracy.
- Intersectional feminist practice and other relevant practice frameworks used to respond to the gendered nature of violence against women and children.
- Knowledge (or willingness to acquire) about the Queensland Domestic Violence Legislation (Domestic and Family Violence Protection Act 2012).
- Understanding of the effects, causes and dynamics of Domestic, Family & Sexual violence.
- Ability to build, maintain, and enhance relationships with a wide range of stakeholders, including both sector and non-sector partners.
- Empathy and cultural awareness when engaging with diverse groups, including working towards supportive and culturally safe spaces for Aboriginal and Torres Strait Islander peoples.
- Paid (P) Blue Card.
- Willingness to obtain a National Police Check facilitated by DV Connect before commencing employment.
- Valid photo ID.
- Right to work in Australia.

**What's in it for you?**
- Boost your take-home $$$ through salary packaging (up to $15,990 per financial year)
- Annual pay point reviews.
- Receive best-practice clinical supervision and supportive 1:1 catch-ups with your dedicated Team Leader.
- Career progression opportunities and professional development resources.
- Access free professional and confidential mental health and wellbeing support for personal and work-related issues through EAP Brisbane.
- Inclusive team environment.
- Regular staff wellness activities.
- Free on-site parking for afternoon/evening shift workers (s_hifts finishing after 8 pm only)._

**About us**

DV Connect is a leading provider of evidence-based and trauma-informed services for people impacted by all forms of personal violent crime, including those who use and experience violence in their relationships. Our purpose is to create pathways for a life free from violence and fear.'¯
- DVConnect is an equal opportunity employer. We acknowledge the Aboriginal and Torres Strait Islander people as the traditional custodians of the land in which we live and work and, therefore, support their right of self-determination. We are committed to creating an inclusive environment where employee diversity, such as gender, age, culture, disability (physical or mental health), religion, sexual orientation, etc., is recognised and celebrated._

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