Crisis Intervention Counsellor

6 months ago

Brisbane, Australia DVConnect Full time

**WE'RE HIRING**

Multiple part-time positions across 24/7 roster

Based on-site in Brisbane, QLD
- The team_
- Womensline is a 24/7/365 free crisis helpline for women and children across Queensland experiencing domestic and family violence. We operate from an intersectional feminist framework, acknowledging that domestic and family violence is gender-based violence, predominantly perpetrated by men against women and children. We provide immediate individualised support and options to help victim/survivors feel safe again, whether they want to stay in the home, are thinking about leaving or have already left._

**_ Your role_**
- Deliver immediate crisis intervention response, comprehensive safety planning and crisis counselling for women across Queensland experiencing domestic violence.
- Provide general information, referral pathways and practical assistance appropriate to the caller's needs. _E.g._, _coordinating emergency transport and accommodation, linking in with high security shelters, case management support services, emergency financial support services, and more._
- Handle inbound and outbound phone calls in a professional, culturally sensitive, and non-judgmental approach to ensure appropriate action is taken to maintain client safety.
- Ensure database entries across all systems are of highly quality and entered in a timely manner.
- Adhere to client information confidentially at all times.

**_ Application requirements_**
- Proven experience in at least one (1) of the following areas: Domestic, family and intimate Partner Violence, sexual violence and abuse, child protection and/or residential support, or mental health.
- Tertiary qualification in Social Work or other appropriate fields
- Well-developed knowledge and analysis of the effects, causes and dynamics of domestic and family violence.
- Significant ability to multi-task competing priorities.
- Exceptional and effective interpersonal, communication, conflict resolution, presentation and engagement/consultation skills using a range of contemporary engagement practices.
- Committed to delivering trauma informed and evidence-based support to women and children impacted by violence and abuse.
- Paid Blue Card and National Police Check or ability and willingness to obtain.
- Full rights to work in Australia.
- Valid ID/driver's license.
- Willingness to attend and work on-site.

**_ Remuneration and benefits_**
- Above SCHADS award remuneration, plus superannuation.
- Attractive penalty rates that can boosts your remuneration.
- Salary packaging available to reduce taxable income.
- Consistent professional mentoring and supervision.
- Professional development advocacy.
- Dedicated on-call support available 24/7.
- Family friendly and inclusive team environment.
- Work-life balance.
- **It is a genuine requirement that for the role to be filled by a female as permitted in sections 25, 104 and 105 of the Anti-Discrimination Act, 1991**_

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