Customer Service Agent

3 weeks ago


Rochedale, Australia Probe CX Full time

**Key details**
- Full-time (38 hours).
- Rostered Hours: Monday to Saturday 9AM to 5:30PM (rotating roster).
- Commencing ASAP.
- Located at Brickworks Place, Rochedale, QLD (FREE Parking).
- Australian based role.

**Key Responsibilities**
- Update customer accounts with relevant details after communication.
- Send necessary communication to stores following customer calls, if needed.
- Process orders as per client specifications.
- Escalate critical issues to management when necessary.

**About you**

You will have a history of effortlessly nurturing customer connections, masterfully untangling intricate inquiries, and exhibiting unwavering resilience and adaptability in every customer interaction. Your prowess in harnessing technology to navigate diverse systems, all while staying attuned to customer needs through attentive listening, will set you apart as an invaluable asset to our team.

**What we can offer you**
- Comprehensive paid training.
- Inclusive work environment fostering collective strengths.
- Vibrant culture based on values like fun, respect, integrity, innovation, and transparency.
- Unlimited 24/7 access to a trusted mental health and wellbeing platform.
- Join a multi-award-winning customer experience organization with over 40 years of success.

**Our promise to you**

Probe CX firmly believes that the strength of our company lies with the diversity and talent of our people. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, making room for opportunities for each individual to thrive.

At Probe CX equality is not merely a slogan - it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating you and your 100%



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