Eft Operations Manage

3 weeks ago

Hawthorn East, Australia Coles Group Full time

We’ve been trusted to serve Aussie communities since 1914 and grown to become a top 30-listed on the ASX with 120,000 team members and a portfolio of iconic brands. At Coles Group, you’ll not only get to make a difference to millions of Aussie lives—you’ll also get to see your impact.

**About the team**:
Coles Financial Services is building the future of financial services for Australians. Our team is proactive, passionate and future-focused. And we’re backed by some of the industry’s biggest names. Together, we provide leading insurance, credit card, lending and payment solutions for our merchant partners and customers.

**About the role**:
As the EFT Operations Manager, you will lead a team of 4 Payments professionals who are responsible for reconciliation of incoming card payments from store and online for all transactions processed through the Electronic Transaction Switching system to payments received from and paid to external parties on behalf of Coles Group and other associated brands across the network.

You’ll also ensure:

- Correct calculation and distribution of fees for internal and external stakeholders
- connectivity with the EFT Switch and all interchange partners for all new stores, and refurbished stores across the the Network
- all financial adjustments (such as chargebacks, fee, MSF and GST adjustments) are validated and passed through to brands in an accurate and timely manner
- You will embed continuous improvement culture within Operations, producing benefits across categories including, risk reductions, simplification of processes, capacity benefits
- Drive engagement and development within your team

**About you and your skills**:
A strong operational leader, you have an exceptional understanding of cards and payments operations rule and regulatory frameworks.

You’ll also have:

- Experience in managing external and internal working relationships
- Be proactive and results orientated
- Excellent communication, team player and customer service skills.
- Ability to identify and implement process improvement initiatives
- Strong interpersonal skills and ability to work in a team to meet deadlines

With us it’s not about the discounts (although you do get those), it’s about joining a team where your wellbeing and professional development is invested in and celebrating your contributions is the norm. And because everyone leads unique lives, we offer flexible work including work from home, additional leave and parental leave entitlements.

Job ID: 111831

Employment Type: Full time

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