Customer Service Manager

3 months ago

Perth, Australia TechnipFMC Full time

**Location**:Perth, AU

**Employment type**:Employee

**Place of work**:Office

**Offshore/Onshore**:Onshore

TechnipFMC is committed to driving real change in the energy industry. Our ambition is to build a sustainable future through relentless innovation and global collaboration - and we want you to be part of it. You’ll be joining a culture that values curiosity, expertise, and ideas as well as diversity, inclusion, and authenticity. Bring your unique energy to our team of more than 20,000 people worldwide, and discover a rewarding, fulfilling, and varied career that you can take in anywhere you want to go.
- Job Purpose
- Customer single point of contact for operational and financial planning, execution, and developing the appointed Subsea Services Portfolio
This Focal point serves as support and assessment for all project, product and customer matters within a Customer Service Team
Leads multiple integrated Project Management Teams to provide a comprehensive and coordinated portfolio solution for Subsea Customers across all aspects of customer requirements including project planning, delivery, HSE, quality, technical and commercial terms
Trains, develops and mentors direct reports to take on added responsibility and supports their career development. Manages Operation stakeholders, internal and external to the organization
In conjunction with responsible Account Manager(s), coordinates Operation resources to support sales and marketing activities within the Business Development branch of Subsea Service
- Job Description
- Full management responsibility for all Customer Service Team Business that impact budgeting, cost control, planning, scheduling and procedural change
Serve as the primary point of contact for Customer Service team. Builds and maintains relationships with customers, suppliers and across functional areas associated with project execution within the Subsea Service business sector
Critical member of the Customer Service team focused on implementing tactical programs aimed at realizing the strategic company vision/goals within the Customer Service Organization
Build and maintain relationships with customers and other stakeholders in the Subsea Service business.
Collaboratively work with Customer Account Management and Commercial teams throughout the Subsea business to achieve Customer Success
Develop and maintain customer forecast in accordance with the Subsea Service business requirements
Read, interpret, provide operational guidance, and develop strategic programs to work within and build upon agreed life of field contracts in place with the customer
Ensure cooperation and interaction across diverse stakeholders both internal and external. Often managing conflicting interests and/or demanding customers and suppliers
Accountable for the financial and delivery performance of the supported Customer Operations
Collaboratively work as an integral member of the Operations Management Team
Communicate openly, confidently, and effectively
Teach problem solving, creative thinking and project planning skills to team members.
Lead and facilitate communications between cross-company and functional teams to ensure Customer Service opportunities are identified and incorporated into company-wide goals
- You are meant for this job if:

- Bachelor's degree in engineering or a related discipline, or equivalent industry experience is required
At least 5 years of Project Management experience within the Oil & Gas sector
Broad understanding of TFMC Subsea Products, Systems and Services
- **Being a global leader in the energy industry requires an inclusive and diverse environment. TechnipFMC promotes diversity, equity, and inclusion by ensuring equal opportunities to all ages, races, ethnicities, religions, sexual orientations, gender expressions, disabilities, or all other pluralities. We celebrate who you are and what you bring. Every voice matters and we encourage you to add to our culture.**

**TechnipFMC respects the rights and dignity of those it works with and promotes adherence to internationally recognized human rights principles for those in its value chain.**

**Date posted**:Sep 12, 2024

**Requisition number**:8469

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